SugarChimp

Hi Freddy, thanks for the feedback, but sorry for the current issue. A few things to check:

1) Go to Sugar > Admin > Schedulers and make sure your schedulers are running properly. If you click on the SugarChimp scheduler you can see if it is still running every few minutes like it is suppose to. If it is not, you will need to check your server settings and get the Sugar Scheduler running again.

2) If the Scheduler looks good. I would recommend going to Sugar > Admin > SugarChimp Health Status page, scroll to the bottom, find the list that they were added to, then in the dropdown on the right, select the "Re-sync from Sugar to MailChimp". This will queue a resync. Give it a couple hours to make sure the scheduler has had time to run, then check MailChimp to see if they showed up correctly.

3) Lastly, go to a few of the Targets in Sugar that you imported and make sure they all have valid Email Addresses and make sure that the fields you are syncing are filled and not set to "required" on the MailChimp side.

Let us know what you find. Thanks!

1. Scheduler is fine.

2. I don't see the option to re-sync from the Health Status page. Here is an image of my health status screen:

3. I confirmed before I made the support case that the Targets in question were valid and had unique email addresses. Only fields for Targets which are being syncd are First Name, Last Name, and Email all of which were included.

Thanks!

The reason it says "Sync In-progress" is because there are pending items to sync in the "Pending to MailChimp" section.

Once the scheduler runs and that number goes to zero, at the bottom of the page you'll have the dropdown option to perform a resync.

But it's been saying that for days. And it always says it's syncing over a small amount of records like 3 or 4, but there's hundreds of records that should be syncing. It usually syncs over larger numbers than that.

Should have also reiterated that on MailChimp, only a single record has been added to the list for December. Here's a snippet of the MailChimp list sorted by Date Added. There should have been close to a 1000 new records added since 12/1.

Not sure what's going on, but here's the image I tried to paste (snippet from MailChimp list):

It's not uncommon or their only to be 5-10 showing to sync at a time on the Health Status page. We only sync the people who have changed since the last scheduler run. We do not sync everyone every time.

But something else does seem to be going on for the 1000 new records that have not made it over. Try two things for me:

1) Create a new test contact (make sure the email is legit, like support@sugarchimp.com or something) and make sure you add it to the Sugar Target List so it can be synced.

2) Then go to Sugar > Admin > SugarChimp Field Mapping, select the list that has the 1000 missing records, at the bottom click Continue (do not make any changes to the mapping), and on the next page select the Re-sync from Sugar to MailChimp option and click save. (This is just another way to re-sync your list if you can't from the health status page)

Wait for about an hour or so, then check to see if the test contact from #1 made it to MailChimp and check to see if the 1000 missing Contacts made it to MailChimp.

If this doesn't work out then we can get a call scheduled to take a closer look. Thanks!

I took a look at the Health Status page randomly a moment ago and (finally) saw the option to queue a re-sync. So I went ahead and queued up a Sugar > MailChimp resync for the list.

I did not see your post about the alternative method of queueing the resync until afterward. I will see how this pans out first and go from there.

Thanks for all the help.

Hello Freddy,

That sounds great. Let us know what you find. Cheers!

Hello,

I wanted to reach out and see if you've got an update for your finding on the Leads that are not making it to MailChimp? Have you come across any specific records that should be getting to MailChimp but are not? Let us know if you are getting everything as expected now.

Thanks!

Hello Freddy,

Based on that information, if they are not added to the Target List, then they would not get sent to MailChimp. So it seems the issue starts with them not getting added to the Target List. I suggest we try to get on a call so we can dig into exactly why they're not getting to MailChimp. We've got a support calendar that we can schedule calls: Schedule SugarChimp Support Call. We can screenshare and debug in more detail exactly where the breakdown is happening.

Let me know if you're unable to find a time that works for you. Otherwise, I'll look forward to talking with you in more detail on the call. Thanks!

I scheduled a call for tomorrow afternoon. Looking forward to it, thank you for your prompt assistance!

I forgot to report back on the results of your fix from the screenshare session. Everything appears to be syncing properly now. I really appreciate your help.

That's great to hear! I was getting ready to follow back up with you in the next couple days. Well we will go ahead and close this case out now. Don't hesitate to start a new case if something else comes up. Thanks!