by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

Cancel at any time!
Free Trial

#2555 - Unable to see SugarChimp Activities in Suitecrm

Closed Bug? created by itsmeranjansingh 2 years ago

I have Sugarchimp Professional edition.
I triggered the campaign from the mailchimp.
I get campaign report summery report but unable to get sugarchimp activity.
How to i get the list of Contacts in Suitecrm who click or open the email etc.

I attached my screen shoot for your reference, Please find the attachment.
Looking for your reply.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello,

    I've received your information. The Activities should be imported automatically from MailChimp. Once they are inside Suite, you can report on them as a related module to Contacts. If you are not getting those send, open, and click activities from MailChimp over the next couple days, then I would check again if your system is publically accessible. If MailChimp cannot reach Sugar, then it cannot alert the system to grab MailChimp Activities. Let me know if that is the case.

    Thanks,
    Jon

  2. itsmeranjansingh member avatar

    itsmeranjansingh

    2 years ago

    Hi Support Team,

    Till now, there is no any Sugarchimp activity (activity) shown in SuiteCRM .
    I unable to see any activity.
    Can you please tell me to whom i need to report and how to solve this issue.
    i stuck from 6 days and unable to proceed further.

    Looking forward for your response

  3. fanatical_jon member avatar

    Jon S Provider

    2 years ago

    Hello, can you tell me if your crm is publicly accessible from outside your network? I believe that MailChimp may not be able to reach your system.

    • itsmeranjansingh member avatar

      itsmeranjansingh

      2 years ago

      Hi Jon,
      It is not publicly accessible.
      Can you please provide way to accessible by MailChimp?

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    You would have to allow for your server to be accessible or to use a Proxy script if you prefer that method. There is really no other solution that will work to allow MailChimp to access your crm. If you would like to explore the proxy script further, we have a template you can follow here: Proxy Script

    Let me know how I can help further.

  5. itsmeranjansingh member avatar

    itsmeranjansingh

    2 years ago

    I able to see the campaign report in SuiteCRM but unable to see Sugarchimp activity (activity).
    I attached my screenshot .Pleaes find the attachment.

    looking forward for your responses.

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      2 years ago

      The Campaign Report is a call made from Sugar to go and grab the most recent Campaigns from Sugar and show their reports. The Activities work differently and require us to receive a Webhook from MailChimp to work properly. They do not coincide in how they operate.

    • chad member avatar

      hutchins.chad gmail.com Verified Purchase

      2 years ago

      Once you get the Proxy Script setup, you'll see the SugarChimp activity start to import into your system within 24 hours of sending your campaigns. But like the SugarChimp team said this part will not work without MailChimp somehow being able to talk to your SuiteCRM instance.

  6. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    They were able to get the proxy script working as expected. I'm going to close this case out now. Thanks!

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
Rating
  • "Support was fantastic. Great bit of programming and we will be using it for the foreseeable future."

    Read More Reviews

Keep up to date on the latest additions

We'll send you an email every month with handpicked add-ons, reviews, tricks and tips. Don't worry, we hate spam as much as you do.