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#2437 - Syncing set to run every 5 mins, never runs

Closed General Question created by daphneash 2 years ago

Hi,

My Sugar Target List is not syncing with my Mailchimp list. I have checked the field mapping and am using a real e-mail address for the Contact to make sure MC accepts it.

The sync has never run and I have not been able to successfully sync a contact across to Mailchimp. There were no problems reported during the set up.

Schedule all working - https://www.arkksolutions.com/wp-content/uploads/2016/08/SugarChimp-problem2.jpg
Health check - https://www.arkksolutions.com/wp-content/uploads/2016/08/SugarChimp-problem1.jpg

Please advise how to proceed. Thank you,

Daphne

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello Daphne,

    I'm sorry for the trouble. It seems that the scheduler is not running as you can see. Let’s check to see if your other Sugar Schedulers are running. Go to your Admin > Scheduler page, and click on any of Schedulers with an interval of "As often as possible" and shoot me a screenshot of that. Once we can see if other schedulers are running and finishing jobs, then we will know how to proceed.

    Thanks!

    • daphneash member avatar

      daphneash

      2 years ago

      Hi SugarChimp,

      Thank you for referring me to the Schedulers. It turns out the problem was caused by using a Test Scheduler page where schedules need to be run manually. This is now pushing information through to Mailchimp so I know the connector is working. I will refer back to this answer if we are still having problems after Sugar is live.

      Thank you for your prompt response,

      Daphne

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      2 years ago

      Hello Daphne,

      Glad to hear it's working as expected. Don't hesitate to ask any more questions that come up. I will close this case out now.

      Cheers!

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  • "We do a lot of highly-segmented outbound marketing and SugarChimp is exactly what we needed. The list and field syncing are great, and it allows us to do more sophisticated campaigns that exactly target certain Lead profiles in Sugar. The SugarChimp team is also really great, and they are totally committed to our success."

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