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#2434 - trouble uploading zip on mac to sugar

Closed Installation created by karynsaganic 5 years ago

Hi. I am having trouble installing into Sugar CRM. I have attached the notification I keep getting. Whenever I download the zip file my mac uncompresses it. If i recompress to upload the whole zip I get the error. Any suggestions? I have attached an image of the error

  1. karynsaganic member avatar

    karynsaganic

    5 years ago

    ErrorMessage

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Hello there,

    You are exactly right. Safari automatically unzips downloads causing the issue. If you switch to a different browser to download the file you should be able to keep the .zip file intact. If you don't have another browser handy, I know Chrome will do the trick. Let me know how it goes.

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Hello,

    I'm going to go ahead and close this case out now, as I see you've been able to install and verify your license. Let us know if there is anything else we can do.

    Thanks!

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