by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

Cancel at any time!
Free Trial

#2338 - MailChimp sync failing

Closed General Question created by estherprats Verified Purchase 2 years ago

I have installed MailChimp in our SugarCRM system (7.6.1) and I having issues when SugarChimp is trying to sync with Mailchimp. The error log report the following issues:

php.log: [13-Jul-2016 11:00:01 GMT] PHP Fatal error: Class 'SugarFeed' not found in /var/www/html/Spyglass/modules/Leads/SugarFeeds/LeadFeed.php on line 39
Sugarlog: Wed Jul 13 11:10:01 2016 [7611][1][FATAL] Job b92906d6-0f17-69e5-458b-578621b129b0 (SugarChimp) failed in CRON run

any ideas of what may be wrong?

Thanks

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Are you seeing any other errors in your php log around that time or in the sugarcrm log? The SugarFeed issue will be unrelated to SugarChimp. It looks like you are on an older version of SugarChimp. Can you upgrade to the latest by downloading SugarChimp-7.7.2-for-Sugar7.zip from your purchases? This may resolve the issue that you are seeing.

    If you pause all other scheduled jobs is SugarChimp then able to complete? Sometimes this will happen when there is an issue in a different scheduled job.

  2. estherprats member avatar

    estherprats Verified Purchase

    2 years ago

    Thanks. i have upgraded SugarChimp and stop all other scheduled jobs. Still the SugarChimp Health Status is stuck in "Mail Chimp to SugarSynch in-progress". The job is running as scheduled but they are not finishing successfully. The smartList job seems to be running ok. Below is an extract from the sugarcrm log

    Thu Jul 14 07:59:01 2016 [16441][1][FATAL] SugarChimp:debug:1468483141: SugarChimp_FieldMap::update_bean sugarcrm_name mailchimp_rating_c
    Thu Jul 14 07:59:01 2016 [16441][1][FATAL] SugarChimp:debug:1468483141: SugarChimp_FieldMap::update_bean mailchimp_name MEMBER_RATING
    Thu Jul 14 07:59:01 2016 [16441][1][FATAL] SugarChimp:debug:1468483141: SugarChimp_FieldMap::get_sugarcrm_field_type start
    Thu Jul 14 07:59:01 2016 [16441][1][FATAL] SugarChimp:debug:1468483141: SugarChimp_FieldMap::update_bean SugarChimp field type is Basic
    Thu Jul 14 07:59:01 2016 [16441][1][FATAL] SugarChimp:debug:1468483141: SugarChimp_FieldMap::update_bean Sugar field type is default
    Thu Jul 14 07:59:01 2016 [16441][1][FATAL] SugarChimp:debug:1468483141: SugarChimp_FieldMap::update_bean before save bean
    Thu Jul 14 07:59:01 2016 [16441][1][FATAL] Job 479f8c45-863f-0c1f-d471-578746d443b6 (SugarChimp) failed in CRON run

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      2 years ago

      When you go to Admin -> SugarChimp -> Health Status what is the Interval set to? Make sure that it is set to 5 minutes or higher. If it is any lower than 5 Sugar can get confused and run into this very issue.

      Can you send a screenshot of this Health Status page to support@sugarchimp.com, please?

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello,

    We spoke through email last week to get your sync back up and running. Is everything still working as expected at this time? Is there anything else I can help you with?

    • estherprats member avatar

      estherprats Verified Purchase

      2 years ago

      All seems to be working now. Thank you for your help

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      2 years ago

      Thanks for letting us know. Don't hesitate to start a new case if you have any more questions or issues. Thanks!

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
Rating

Keep up to date on the latest additions

We'll send you an email every month with handpicked add-ons, reviews, tricks and tips. Don't worry, we hate spam as much as you do.