by Fanatical Labs

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#2307 - Filters in Ultimate Version

Closed General Question created by llucas Verified Purchase 2 years ago

Hello again,

This morning I activated the free trial of the Ultimate Version of SugarChimp. I select "Create Filters to automatically sync Contacts to MailChimp" and I tried to find email addresses but I don't found nothing. I need to create a filter like this: Email Address -> Is not Empty, but I can't be able to do this.

Can you help me?

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello,

    Thanks for giving our Ultimate edition a try. At this time there is no way to set filters on a Contact's email address. Sugar handles email addresses differently than most other fields. Thus, SugarChimp handles empty email addresses for you before it sends them to MailChimp. It also handles opt-outs and invalid email addresses within Sugar so you don't have to worry about them. Records with bad email addresses (empty, invalid, opted out) are allowed to stay on the Target List, but are not sent over to MailChimp.

    Does that help? If not, can you explain your use case more thoroughly?

  2. llucas member avatar

    llucas Verified Purchase

    2 years ago

    Hello,

    Ok, that is exactly that I thought. With this new information, I'll try again.

    Thank you so much for your answer.

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello,

    Were you able to get your filters working as you'd expected? Is there anything else I can do for you at this time?

  4. llucas member avatar

    llucas Verified Purchase

    2 years ago

    Hello,

    Thanks for your help, but at this time everything is alright.

    This case can be closed.

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