by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#2298 - Lists not syncing

Closed Bug? created by adamklein 7 years ago

Chad -

Thanks for the help today. The contacts aren't being pushed to Mailchimp. I did a re-sync of Sugar to Mailchimp and still no dice.

  1. adamklein member avatar


    7 years ago

    Update on this, according to Sugar scheduler the job has been running since 9:30am PT but no results in Mailchimp as of yet.

    • chad member avatar

      Chad Hutchins Verified Purchase

      7 years ago

      Sorry about that, thanks for letting us know. Are you available to meet the same time tomorrow morning? I'd be able to take a closer look then.

      We'll need to look at the sugar logs which we should be able to access through the ftp program you were using. We'll also need to be able to see the database. Do you also have access to the database?

      If the job stuck due to an error, we'll need to access the database to remove the stuck job record and give it another try.

      Sorry again for the issues. Let me know if tomorrow morning works to meet. Thanks!

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 years ago

    Hello Adam,

    Were you able to get things up and running with your sync? Chad has since taken paternity leave so I wanted to follow up and see if you were able to get everything worked out. I'm happy to help if needed.


    • adamklein member avatar


      7 years ago

      Thanks for following up. I do think we got it sorted and after thinking about it the monthly expense is too much for us. How do I end the trial?

  3. adamklein member avatar


    7 years ago

    Hi - I was recently charged for the subscription and I had asked about canceling -- we do not want the plugin at the high monthly cost. Please refund the charge and cancel our account.

    Thank you,

  4. adamklein member avatar


    7 years ago

    Thanks for responding to email so quickly -- case closed!

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