by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM.

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#2270 - List stopped syncing

Closed Bug? created by crowe 6 years ago

Hi, for some reason our list stopped syncing. We updated to professional and updated our licence key. But still not syncing. Do you have a remote option to check it out and tel us what is going on?

  1. chad member avatar

    Chad Hutchins Verified Purchase

    6 years ago

    Hello, sorry for the issue! Everything looks good on our side concerning the upgraded license.

    I'll send you an email now to help further debug. Thanks!

    • crowe member avatar

      crowe

      6 years ago

      I am so not technical. Is there a way to get on an online meeting with you so you can have a quick look?

    • chad member avatar

      Chad Hutchins Verified Purchase

      6 years ago

      That's no problem at all. Let's communicate over the email I just sent and we'll get something worked out. Thanks!

  2. chad member avatar

    Chad Hutchins Verified Purchase

    6 years ago

    We were able to resolve the issue offline. There was another Scheduler job that was failing preventing the SugarChimp jobs from running. Once the failing job was set to inactive, the SugarChimp jobs were able to run successfully.

    I'm closing this case out for now. Let us know if you need anything else. Have a great weekend!

    • crowe member avatar

      crowe

      6 years ago

      Hi there - the fix for this disabled our ability to run reports from Sugar. Would you kindly turn the report you disabled back on and we can fix the other issue on Monday. Thanks.

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