Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#2270 - List stopped syncing
Hi, for some reason our list stopped syncing. We updated to professional and updated our licence key. But still not syncing. Do you have a remote option to check it out and tel us what is going on?
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7 years ago
Hello, sorry for the issue! Everything looks good on our side concerning the upgraded license.
I'll send you an email now to help further debug. Thanks!
7 years ago
I am so not technical. Is there a way to get on an online meeting with you so you can have a quick look?
7 years ago
That's no problem at all. Let's communicate over the email I just sent and we'll get something worked out. Thanks!
7 years ago
We were able to resolve the issue offline. There was another Scheduler job that was failing preventing the SugarChimp jobs from running. Once the failing job was set to inactive, the SugarChimp jobs were able to run successfully.
I'm closing this case out for now. Let us know if you need anything else. Have a great weekend!
7 years ago
Hi there - the fix for this disabled our ability to run reports from Sugar. Would you kindly turn the report you disabled back on and we can fix the other issue on Monday. Thanks.