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#2199 - Unable to upgrade SugarChimp from 7.5.5a to 7.5.9 / 7.7.1

Closed Installation created by GDT Technology Verified Purchase 2 years ago

Hi team,

Good day.
We are performing upgrade of SugarChimp from version 7.5.5a to 7.5.9 as per email notification received earlier.
Downloaded and uploaded the zipped file to Module Loader okay.

Click to install the new zipped file, and the installation seem to be freeze or hung at the screen with message:

Display Log
Installing administration extension
Installing Language Packs
Rebuilding Language...en_us
....
.....
Please be patient as the installer finishes.

You will be automatically redirected once it has completed.
Updating module Contacts view recordview with customr fields.
mailchimp_rating_c already added to Contacts recordview View Not adding again.

....
.....
......

We waited for more than 30 minutes and it still at the same screen.
Tried both version 7.5.9 and 7.7.1, and it freeze at the same screen.

Do a refresh and it bring us back to the Admin page.
Health Check still showing the SugarChimp Version 7.5.5a.

How can we check to ensure the installation working fine?

Thanks in advance for your help!

  1. chad member avatar

    hutchins.chad gmail.com Verified Purchase

    2 years ago

    Hi Shaun, I actually just uploaded a new package 5 minutes ago to SugarOutfitters. We had an installation issue for Sugar 6 with the latest package.

    You can download the latest package from your orders page here: https://www.sugaroutfitters.com/orders

    After doing that, upload and install the package in Module Loader. No need to uninstall the previous module. The new package will show as 7.7.1b in the Module Loader.

    Let us know if that shows a successful installation. Thanks!

  2. shaunmccauley member avatar

    GDT Technology Verified Purchase

    2 years ago

    Hi Chad,

    Tried to upgrade SugarChimp with the latest package and its still the same.


    Display Log

    Installing administration extension
    Installing Language Packs
    Rebuilding Language...en_us
    Installing layoutdefs extension
    Installing scheduledefs extension
    Installing vardefs extension
    Rebuilding ActionViewMap...
    Rebuilding ActionFileMap...
    Rebuilding ActionReMap...
    Rebuilding Administration...
    Rebuilding Dependencies...
    Rebuilding EntryPointRegistry...
    Rebuilding Extensions...
    Rebuilding FileAccessControlMap...
    Rebuilding Layoutdefs...
    Rebuilding GlobalLinks...
    Rebuilding LogicHooks...
    Rebuilding TinyMCE...
    Rebuilding Menus...
    Rebuilding Include...
    Rebuilding ScheduledTasks...
    Rebuilding UserPage...
    Rebuilding Utils...
    Rebuilding Vardefs...
    Rebuilding JSGroupings...
    Rebuilding WirelessModuleRegistry...
    Rebuilding WirelessLayoutdefs...
    Rebuilding TableDictionary...
    Rebuilding metadata for clients...
    Installing Images
    Installing Relationships
    Rebuilding Vardefs...
    Rebuilding Layoutdefs...
    Rebuilding TableDictionary...
    Installing Bean : SugarChimp
    Installing Bean : SugarChimpMC
    Installing Bean : SugarChimpMCBackup
    Installing Bean : SugarChimpSugarBackup
    Installing Bean : SugarChimpBackupQueue
    Installing Bean : SugarChimpMCPeople
    Installing Bean : SugarChimpLock
    Installing Bean : SugarChimpOptoutTracker
    Installing Bean : SugarChimpMCList
    Installing Bean : SmartList
    Installing Bean : SmartListQueue
    Installing Bean : SugarChimpMCActivity
    Installing Bean : SugarChimpActivity

    Including: cache/upgrades/temp/NLPhKh/scripts/post_install.php
    Please be patient as the installer finishes.

    You will be automatically redirected once it has completed.
    Updating module Contacts view recordview with custom fields.
    mailchimp_rating_c already added to Contacts recordview View. Not adding again.


    Freeze at the same screen and didn't see any progress.

    Is the latest package compatible with our installed version of SugarCRM 7.5.2.4

    Thank in advance for your help.

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello,

    We are certain the latest package is compatible with SugarCRM 7.5.2.4. Can you go back to Module Loader and ensure that the installed version of SugarChimp is still 7.5.5a? We have had issues with our Health Status page not displaying the most recent installation of SugarChimp. I am curious if it could have been updated, but not showing on the Health Status page. Another way to check would be to go to Admin > SugarChimp Configuration and see if you get a "Welcome" screen. This would indicate that at least part of the installation has occurred. Let me know what you find.

    Thanks.

  4. shaunmccauley member avatar

    GDT Technology Verified Purchase

    2 years ago

    Hi team,

    Yes, checked Module Loader and the installed version of SugarChimp [basic] still showing 7.5.5a.

    Browse to Admin > SugarChimp Configuration and didn't see the Welcome screen.
    The SugarChimp Version on the page showing 7.5.5a.

    Thank you.

  5. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Thanks for verifying Shaun. I will reach out via email to further help with your installation issues.

  6. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello Shaun,

    I did not receive anything back after my email containing an updated package so I'm assuming that the installation went successfully. Let me know if you need anything further, as I'm going to close this case out for now. Feel free to start a new one at any time. Thanks.

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