by Fanatical Labs

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#2194 - Problem to sync SugarCRM and Mailchimp

Closed Bug? created by Cyril Piette 2 years ago

Hi,

I'm having trouble using SugarChimp. The configuration went well but impossible to sync my target list (based on a report) with my list on Mailchimp. The link seems to be done but nothing into Mailchimp.

Can you help me with that ?

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello Cyril,

    I'm happy to help out. Can you go to Sugar > Admin > SugarChimp Health Status and take a screenshot of everything on that page? Then, send it to support@sugarchimp.com. Can you explain your workflow and where the syncing got stuck? Are you seeing everyone on the Target List as expected, but nobody is getting into MaiChimp?

    Thanks.

  2. jeremycorman member avatar

    Cyril Piette

    2 years ago

    Hi,

    It's done. Waiting for your answer :)

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello,

    We've communicated through email and found that the issue is syncing of unsupported modules. We can reconnect once your data is setup and compatible with our system. I'll go ahead and close this case out for now.

    Thanks.

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  • "SugarChimp is working great. We're able to sync all of our lists and subscriber fields between MailChimp and SugarCRM. SugarChimp Support also did a great job supporting us as we were setting everything up."

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