by Fanatical Labs

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#2168 - Health check calculates lists pending with exaggerated number of contacts - one list not syncing

Closed Bug? created by dwrench001 3 years ago

A customer has setup 2 lists thus far for sync up. One syncs without an issue while the other does not.

In addition the Health Check screen shows 3 or even 4 lists that are Pending with anything fro 40 to 60 records to sync. Yet there are only 2 lists in total and 7 contacts.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hello,

    Thanks for reaching out. Those numbers on the Health status screen are simply for reference and are not exact. They represent total number of changes that need to be synced to MailChimp, opposed to actual subscribers that have been changed. The important thing to check on that page is that those pending numbers go back to 0 after a certain amount of time. If not, then there is a problem with the sync.

    Can you give me more information about the list that is not syncing? What is going on with it?

  2. dwrench001 member avatar

    dwrench001

    3 years ago

    It's just stuck, have tried to schedule a re-sync, however, that option only ever appears at intervals of several hours.

    The pending numbers have never been back to 0.

    Happy to demo if needs be.

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Let's setup a time to for me to screenshare with you to figure out what's going on. I'll reach out via email to set something up.

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    I do not have an email address for your account with SugarChimp. What is the best one to use?

  5. dwrench001 member avatar

    dwrench001

    3 years ago

    Ok, bear in mind I'm in the UK though. Email to david.wrench@rtlabs.co.uk

  6. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hello David,

    It was a pleasure meeting you at SugarCon. I did end up watching some of that early England / Wales soccer match, I hope the outcome was what you were hoping for! I'm going to go ahead and close this case out for now. Feel free to let us know if you run into any more trouble. I've also reached out to Paul regarding the Finding Friday server issues. Thanks!

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