by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

Free 30 day trial
Try it Now

#2147 - Automated sync not working

Closed Bug? created by extensions 3 years ago

Hi there,
We are having an issue where SugarChimp is not automatically pulling in contacts from a synced list in Mailchimp.
Manual resyncs do work however.
One thing we have noticed that may be the cause is that:

1) We sign up an email address (email address A) via the Mailchimp API on our website
2) We sign up a different email address (email address B) directly in Mailchimp

Now when the automated sync runs, email address A is NOT synced but email address B IS synced.

In Mailchimp, we have noticed that the subscriber for email address A is marked as ** Signup source = API - Generic**
In Mailchimp, we have noticed that the subscriber for email address B is marked as ** Signup source = Admin Add**

So it appears that any contacts added to Mailchimp via the API do not get picked up and syned automatically by SugarChimp.

Thanks
Shannon

  1. chad member avatar

    hutchins.chad gmail.com Verified Purchase

    3 years ago

    Hi Shannon, thanks for taking the time to describe your setup. This does sound consistent with how we set the list up by default in MailChimp, however you can change it.

    If you go to MailChimp, go to your List, click the Settings Tab, then click "Webhooks". Click the Edit button next to the webhook that is pointing to your Sugar server, then check the "via the API" checkbox and click Save.

    Webhooks are what notify Sugar when changes happen in MailChimp. By default we do not enable changes made by the API, but after you enable that you should see email addresses added from your website in your first scenario show up in Sugar. Be sure to use real email addresses and not test emails addresses (test@test.com may not be accepted by MailChimp).

    After doing this, give it a try and let us know if it works. Thanks!

    • extensions member avatar

      extensions

      3 years ago

      Thanks for your help.
      We have made that change but we are still not seeing them get to Sugar.
      In the Mailchimp API log, I can the email address get added to Mailchimp, them 1-5 min later Sugarchimp connect to each list looking for changes but receiving a (508) Invalid_URL response from the api. Which I believe from looking at previous posts means no changes?

      Thanks
      Shannon

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hello Shannon,

    Those changes in MailChimp will fire the webhook immediately. The SugarChimp scheduler doesn't have to do anything in those cases. If you navigate to the page that the webhook is set to go to, what do you see?

    Thanks!

  3. extensions member avatar

    extensions

    3 years ago

    Hi there,
    We get the message:
    SugarChimp Webhook Receiver is setup properly!

    This url can be browsed in an incognito window as well as an FYI, so it isn't locked down.
    Thanks

  4. extensions member avatar

    extensions

    3 years ago

    Hi there,
    Do you need anymore information to resolve this as we really need a resolution.
    Thanks

  5. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hello Shannon,

    I've been working to replicate your issue. I will send you an email right now with instructions on how we can troubleshoot further.

    Thanks.

  6. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hello,

    I'm going to go ahead and close this case out for now. The issue was with the webform connecting to MailChimp. It was using their new v3 api which was not implemented to send webhooks at this time. Feel free to let us know if you run into any more trouble. Thanks!

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
Rating
  • "Does a great job of syncing all of our registrant information. They go the extra mile with one-on-one support!"

    Read More Reviews

Keep up to date on the latest additions

We'll send you an email every month with handpicked add-ons, reviews, tricks and tips. Don't worry, we hate spam as much as you do.