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#2147 - Automated sync not working
We are having an issue where SugarChimp is not automatically pulling in contacts from a synced list in Mailchimp.
Manual resyncs do work however.
One thing we have noticed that may be the cause is that:
1) We sign up an email address (email address A) via the Mailchimp API on our website
2) We sign up a different email address (email address B) directly in Mailchimp
Now when the automated sync runs, email address A is NOT synced but email address B IS synced.
In Mailchimp, we have noticed that the subscriber for email address A is marked as ** Signup source = API - Generic**
In Mailchimp, we have noticed that the subscriber for email address B is marked as ** Signup source = Admin Add**
So it appears that any contacts added to Mailchimp via the API do not get picked up and syned automatically by SugarChimp.
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