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#2117 - "Sync In-Progress" Status

Closed General Question created by Comevo 6 years ago

Hello, I recently upgraded to SugarChimp v7.7.0. I noticed that the add-on is still showing the status "MailChimp to Sugar Sync In-progress" for the list that I want to sync. The sync was complete for a test list that I created, but will not complete for the list that actually matters. I see there are options in a drop-down menu for the test list, but no options for the list I want to sync. Am I missing something?

  1. Comevo member avatar

    Comevo

    6 years ago

    I have removed the test lists, the "sync in progress" list has had this status for ~12 hours.

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    Hey,

    I'm sorry you're having trouble. Can you tell me if your scheduler has been running over the last 12 hours? If so, are the jobs showing as 'done'? Let me know what you find. It is possible the job has gotten stuck and will clear itself in 24 hours. If it gets stuck again, then we will need to look at the logs and find out what is going on. You can send a screenshot of your health status page to support@sugarchimp.com to let us take a look at that as well.

    Thanks.

  3. Comevo member avatar

    Comevo

    6 years ago

    Sent a message and the Health Status to the provided email.

  4. Comevo member avatar

    Comevo

    6 years ago

    New release with bug fix installed. Issue resolved. Thank you!

  5. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    Thanks for confirming that for us. Let us know if there is anything else we can do!

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