by Fanatical Labs

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#2111 - Database Failure - Update to 7.7.0

Closed Installation created by Comevo 6 years ago

Installation failed at 82% producing the following in the Detailed Log:

Display Log Installing administration extension Installing Language Packs Rebuilding Language...en_us Installing layoutdefs extension Installing scheduledefs extension Installing utils extension Installing vardefs extension Rebuilding ActionViewMap... Rebuilding ActionFileMap... Rebuilding ActionReMap... Rebuilding Administration... Rebuilding EntryPointRegistry... Rebuilding Extensions... Rebuilding FileAccessControlMap... Rebuilding Layoutdefs... Rebuilding GlobalLinks... Rebuilding LogicHooks... Rebuilding Menus... Rebuilding Include... Rebuilding ScheduledTasks... Rebuilding UserPage... Rebuilding Utils... Rebuilding Vardefs... Rebuilding JSGroupings... Installing Images Installing Connectorsext_rest_sugarchimp Installing Connectorsext_rest_sugarchimplist Installing Relationships Rebuilding Vardefs... Rebuilding Layoutdefs... Rebuilding TableDictionary... Installing Bean : SugarChimp Installing Bean : SugarChimpMC Installing Bean : SugarChimpMCBackup Database failure. Please refer to sugarcrm.log for details.

Checking sugarcrm.log yields this error:

HTTP/1.0 404 Not Found Date: Thu, 21 Apr 2016 20:35:28 GMT Server: Apache X-Application-Server: online-web1 Content-Length: 99 Content-Type: text/html

This service has been discontinued. Please contact webmaster at if you have questions. 04/21/16 13:35:52 [14428][8c91ca31-1b12-62b4-c2f6-55ce4c393252][FATAL] HTTP Error: Unsupported HTTP response status 404 Not Found (soapclient->response has contents of the response) 04/21/16 13:35:52 [14428][8c91ca31-1b12-62b4-c2f6-55ce4c393252][FATAL] HTTP/1.1 100 Continue

Not really sure where to go from here. Suggestions?

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago


    Thanks for the details. It looks as though your db connection has timed out during the installation. Can you just try doing the same steps again and see if the results are the same? If you are unable to do that, I may need to give you a different SugarChimp version number before Sugar will allow the installation to work.


  2. Comevo member avatar


    6 years ago

    Just gave it a second shot and was successful. /shame Thanks for you help!

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    No problem, just glad you got it going!

    Let us know if there is anything you need throughout the trial.

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