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#2097 - Mail chimp sync issues

Closed Bug? created by Jerryluyen 2 years ago

Hi there,

We are having an issue when synching data from Sugar to Mailchimp.
Sugar syncs to Mailchimp on a Target List, we have been added a few contacts to sugar a couple of days ago and they are existing in the Target List but we can not see them on the Mailchimp.
This is a few contacts we added to sugar: [addresses redacted]
Please help us to check ASAP.

Thanks
Jerry

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello Jerry,

    Thanks for reaching out, I'm happy to help. There are a number of reasons that this could be happening, so we will need to troubleshoot a little more to find the cause. Can you check two things for me:
    1. Do the Contacts who have been added to the Target List have valid, non-opted out email addresses?
    2. Can you take a screenshot of your Health Status page? particularly the 'Pending to MailChimp' area and the synced lists at the very bottom. Email that to support@sugarchimp.com

    This will allow help me get a little more information about the situation. I know our time difference could be an issue, and as this matter seems urgent, you could also provide me with temporary login credentials into Sugar, and add support@sugarchimp.com to your MailChimp account to allow me to troubleshoot your system more quickly. You can get there from the Account page, Settings > Users.

    These forums are public, so please do not post any sensitive material here. If you wish to provide Sugar credentials for a faster turnaround, include that in the email that you send with the screenshot. I look forward to hearing back from you!

    Thanks.

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello Jerry,

    Have you been able to resolve your issues? We had a meeting a little over a week ago, and I wanted to check to see how things are running now.

    Thanks.

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    For anyone looking into this issue, the customer was on SuiteCRM and was unable to resolve internal issues. I'm closing this case out now.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
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