by Fanatical Labs

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#2035 - Install Problem for 6.4.2

Closed Installation created by educhateau 3 years ago

Hi,

I subscribed for a free trial of SugarChimp. I tried to upload the module SugarChimp for Sugar CRM 6.0 on my Sugar CRM 6.4.2 and it doesn't work. I've tried with the others files and it doesn't work either.

Thanks for your help.

Elise

  1. fanatical_jon member avatar

    Jon S Provider

    3 years ago

    Hello Elise,

    I'm sorry for the trouble. Can you tell me what happens when you go back to your Module Loader after the installation? Does SugarChimp show as installed in the top? Or is it still waiting to be loaded? You can send a screenshot to support@sugarchimp.com to help me get a better picture of what is happening on the installation.

    Thanks,

    Jon

    • educhateau member avatar

      educhateau

      3 years ago

      Hi,

      It just say that it's not a compatible version. I've just sent you a screenshot but it's in french.

      Thanks in advance,

      Elise

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    I apologize for the trouble. SugarChimp is not compatible with your SugarCRM version. We have updated our about page with the correct compatible Sugar versions of 6.5+. If you choose to update your SugarCRM, we'd be happy to start a new trial with you.

    For those looking to use the integration but are still below the Sugar 6.5 edition, there are some free helpful downloads on SourceForge to make that transition as smooth as possible. Choose the file based on your current version and follow the directions from there. Here is a link to those downloads.

    Thanks!

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