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#2000 - Updated to Sugarchimp-7.6 and now my license doesn't work

Closed Bug? created by beronet 3 years ago

I used Sugarchimp 7.1j für a while now i update to 7.6 and my license doesn't work anymore. Even several resets didn't help. My Sugar Version is 6.5

  1. chad member avatar

    hutchins.chad gmail.com Verified Purchase

    3 years ago

    Hello, I sent you an email a couple hours ago. We're traveling today, but I want to try to help as much as we can.

    If you go to Sugar > Admin > SugarChimp Configuration, click on the license validation step (the second step) then click Validate, can you take a screenshot of that page? Are you sure you're using the right key on the right page? The first key it asks for is your license key from SugarOutfitters and the next page is the api key from MailChimp.

    Sorry again for the issue. Any additional details you can provide will help us. Please send the screenshot and any other details to support@sugarchimp.com

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hey Christian,
    The package that we sent you should fix your validation issues. I've noticed they still have not pinged for us yet, so I wanted to reach out and make sure you were able to get the package. Let us know if you are having any issues installing the new package!

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    I'm going to close this case out for now. Anyone who finds this thread, there was a bug in SugarChimp's original 7.6.0 release that has been addressed. All you need to do is download and install the latest SugarChimp package from your purchases page. From here, just click validate on step2 of your SugarChimp Configuration and it should work correctly. Thanks!

  4. einkauf1 member avatar

    beronet

    3 years ago

    thanks, the issue has been fixed.

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