SugarChimp

by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#2000 - Updated to Sugarchimp-7.6 and now my license doesn't work

Closed Bug? created by beronet 8 years ago

I used Sugarchimp 7.1j für a while now i update to 7.6 and my license doesn't work anymore. Even several resets didn't help. My Sugar Version is 6.5

  1. chad member avatar

    Chad Hutchins Verified Purchase

    8 years ago

    Hello, I sent you an email a couple hours ago. We're traveling today, but I want to try to help as much as we can.

    If you go to Sugar > Admin > SugarChimp Configuration, click on the license validation step (the second step) then click Validate, can you take a screenshot of that page? Are you sure you're using the right key on the right page? The first key it asks for is your license key from SugarOutfitters and the next page is the api key from MailChimp.

    Sorry again for the issue. Any additional details you can provide will help us. Please send the screenshot and any other details to support@sugarchimp.com

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    8 years ago

    Hey Christian, The package that we sent you should fix your validation issues. I've noticed they still have not pinged for us yet, so I wanted to reach out and make sure you were able to get the package. Let us know if you are having any issues installing the new package!

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    8 years ago

    I'm going to close this case out for now. Anyone who finds this thread, there was a bug in SugarChimp's original 7.6.0 release that has been addressed. All you need to do is download and install the latest SugarChimp package from your purchases page. From here, just click validate on step2 of your SugarChimp Configuration and it should work correctly. Thanks!

  4. einkauf1 member avatar

    beronet

    8 years ago

    thanks, the issue has been fixed.

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  • SugarCRM Editions
  • Sugar Community
  • Sugar Professional
  • Sugar Enterprise
  • Sugar Sell
  • Sugar Serve
  • Sugar Market
  • Compatible Versions
  • 13.3, 13.2, 13.1, 13.0, 12.3, 12.2, 12.1, 12.0, 11.3, 11.2, 11.1, 11.0, 10.3, 10.2, 10.1, 10.0, 9.3, 9.2, 9.1, 9.0, 8.3, 8.2, 8.1, 8.0, 7.11, 7.10, 7.9, 7.8, 7.7, 7.6, 7.5, 7.2, 6.7, 6.5

    This Add-On doesn't support the latest Sugar version!

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  • "We are currently trialing SugarChimp and the process to install it was so easy! Heidi was more than happy to get on a call with me to help me through ..." - ericabaker

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