by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM.

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#1997 - Can't load module

Closed Installation created by jasond 6 years ago

I am getting this error during installation.

Display Log

Installing administration extension Installing Language Packs Rebuilding Language...en_us Installing layoutdefs extension Installing scheduledefs extension Installing vardefs extension Rebuilding ActionViewMap... Rebuilding ActionFileMap... Rebuilding ActionReMap... Rebuilding Administration... Rebuilding Dependencies... Rebuilding EntryPointRegistry... Rebuilding Extensions... Rebuilding FileAccessControlMap... Rebuilding Layoutdefs... Rebuilding GlobalLinks... Rebuilding LogicHooks... Rebuilding TinyMCE... Rebuilding Menus... Rebuilding Include... Rebuilding ScheduledTasks... Rebuilding ScheduledTasks... Rebuilding UserPage... Rebuilding Utils... Rebuilding Vardefs... Rebuilding JSGroupings... Rebuilding WirelessModuleRegistry... Rebuilding WirelessLayoutdefs... Rebuilding TableDictionary... Rebuilding metadata for clients... Installing Images Installing Relationships Rebuilding Vardefs... Rebuilding Layoutdefs... Rebuilding TableDictionary... Installing Bean : SugarChimp Installing Bean : SugarChimpMC Installing Bean : SugarChimpMCBackup Installing Bean : SugarChimpSugarBackup Installing Bean : SugarChimpBackupQueue Installing Bean : SugarChimpMCPeople Installing Bean : SugarChimpLock Installing Bean : SmartList Database failure. Please refer to sugarcrm.log for details.

Here is what I am seeing in the System log Wed Mar 9 16:23:24 2016 [15625][3014a0d1-11db-93e1-c9de-565dc9c3ee93][FATAL] SugarChimpOutfittersLicense::get_current_plan: there is not a past validation Wed Mar 9 16:23:24 2016 [15625][3014a0d1-11db-93e1-c9de-565dc9c3ee93][FATAL] SugarChimpOutfittersLicense::get_current_plan: bad data in last response Wed Mar 9 16:23:24 2016 [15625][3014a0d1-11db-93e1-c9de-565dc9c3ee93][FATAL] SugarChimpOutfittersLicense::get_current_plan: there is not a past validation Wed Mar 9 16:23:24 2016 [15625][3014a0d1-11db-93e1-c9de-565dc9c3ee93][FATAL] SugarChimpOutfittersLicense::get_current_plan: bad data in last response Wed Mar 9 16:24:19 2016 [16210][3014a0d1-11db-93e1-c9de-565dc9c3ee93][FATAL] SugarChimpOutfittersLicense::get_current_plan: there is not a past validation Wed Mar 9 16:24:19 2016 [16210][3014a0d1-11db-93e1-c9de-565dc9c3ee93][FATAL] SugarChimpOutfittersLicense::get_current_plan: bad data in last response Wed Mar 9 16:24:19 2016 [16210][3014a0d1-11db-93e1-c9de-565dc9c3ee93][FATAL] SugarChimpOutfittersLicense::get_current_plan: there is not a past validation Wed Mar 9 16:24:19 2016 [16210][3014a0d1-11db-93e1-c9de-565dc9c3ee93][FATAL] SugarChimpOutfittersLicense::get_current_plan: bad data in last response

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    Hello Jason,

    I apologize for this inconvenience. We have just uploaded a patch for this issue! You can download it back on your Purchases Page from your Account dropdown > Purchases. This new patch will show as 7.6.0f. You can delete the old package from Module Loader, then upload and install the new one. Let me know how it goes or if you have any further questions. Again, we apologize for that inconvenience!

  2. chad member avatar

    Chad Hutchins Verified Purchase

    6 years ago

    Hi Jason, I'm closing this case as we were able to get things resolved over email. To everyone else, we released a new package that addressed the issues Jason was seeing.

    Feel free to open a new case if anything else comes up. Thanks!

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