by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#1997 - Can't load module

Closed Installation created by jasond 3 years ago

I am getting this error during installation.

Display Log

Installing administration extension
Installing Language Packs
Rebuilding Language...en_us
Installing layoutdefs extension
Installing scheduledefs extension
Installing vardefs extension
Rebuilding ActionViewMap...
Rebuilding ActionFileMap...
Rebuilding ActionReMap...
Rebuilding Administration...
Rebuilding Dependencies...
Rebuilding EntryPointRegistry...
Rebuilding Extensions...
Rebuilding FileAccessControlMap...
Rebuilding Layoutdefs...
Rebuilding GlobalLinks...
Rebuilding LogicHooks...
Rebuilding TinyMCE...
Rebuilding Menus...
Rebuilding Include...
Rebuilding ScheduledTasks...
Rebuilding ScheduledTasks...
Rebuilding UserPage...
Rebuilding Utils...
Rebuilding Vardefs...
Rebuilding JSGroupings...
Rebuilding WirelessModuleRegistry...
Rebuilding WirelessLayoutdefs...
Rebuilding TableDictionary...
Rebuilding metadata for clients...
Installing Images
Installing Relationships
Rebuilding Vardefs...
Rebuilding Layoutdefs...
Rebuilding TableDictionary...
Installing Bean : SugarChimp
Installing Bean : SugarChimpMC
Installing Bean : SugarChimpMCBackup
Installing Bean : SugarChimpSugarBackup
Installing Bean : SugarChimpBackupQueue
Installing Bean : SugarChimpMCPeople
Installing Bean : SugarChimpLock
Installing Bean : SmartList
Database failure. Please refer to sugarcrm.log for details.

Here is what I am seeing in the System log
Wed Mar 9 16:23:24 2016 [15625][3014a0d1-11db-93e1-c9de-565dc9c3ee93][FATAL] SugarChimpOutfittersLicense::get_current_plan: there is not a past validation
Wed Mar 9 16:23:24 2016 [15625][3014a0d1-11db-93e1-c9de-565dc9c3ee93][FATAL] SugarChimpOutfittersLicense::get_current_plan: bad data in last response
Wed Mar 9 16:23:24 2016 [15625][3014a0d1-11db-93e1-c9de-565dc9c3ee93][FATAL] SugarChimpOutfittersLicense::get_current_plan: there is not a past validation
Wed Mar 9 16:23:24 2016 [15625][3014a0d1-11db-93e1-c9de-565dc9c3ee93][FATAL] SugarChimpOutfittersLicense::get_current_plan: bad data in last response
Wed Mar 9 16:24:19 2016 [16210][3014a0d1-11db-93e1-c9de-565dc9c3ee93][FATAL] SugarChimpOutfittersLicense::get_current_plan: there is not a past validation
Wed Mar 9 16:24:19 2016 [16210][3014a0d1-11db-93e1-c9de-565dc9c3ee93][FATAL] SugarChimpOutfittersLicense::get_current_plan: bad data in last response
Wed Mar 9 16:24:19 2016 [16210][3014a0d1-11db-93e1-c9de-565dc9c3ee93][FATAL] SugarChimpOutfittersLicense::get_current_plan: there is not a past validation
Wed Mar 9 16:24:19 2016 [16210][3014a0d1-11db-93e1-c9de-565dc9c3ee93][FATAL] SugarChimpOutfittersLicense::get_current_plan: bad data in last response

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hello Jason,

    I apologize for this inconvenience. We have just uploaded a patch for this issue! You can download it back on your Purchases Page from your Account dropdown > Purchases. This new patch will show as 7.6.0f. You can delete the old package from Module Loader, then upload and install the new one. Let me know how it goes or if you have any further questions. Again, we apologize for that inconvenience!

  2. chad member avatar

    hutchins.chad gmail.com Verified Purchase

    3 years ago

    Hi Jason, I'm closing this case as we were able to get things resolved over email. To everyone else, we released a new package that addressed the issues Jason was seeing.

    Feel free to open a new case if anything else comes up. Thanks!

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