by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#1987 - Issue with SugarCRM configuration

Closed Installation created by admin16 3 years ago

I am having an issue with the configuration.
Connect > I add the mailchimp API key which works fine
Schedule > We have set up one in the past so I think this is fine. Mentions something about a chrontab which I am clueless about
Configure mailchimp > Select the 'start fresh, don't import' option
Configure SugarCRM > This is where I have an issue. A box appears saying "loading sugarcrm lists..." It seems to stall here. I have left it running 2 days and nothing loaded. Is this issue something you are familiar with?

Thank you

Ben

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hey Ben,

    Can you go back to your Module Loader to see if SugarChimp shows up in the installed section? If not, you should be able to re-install and fix your issues. If you find it inside of the installed section, then you can download our latest package from your SugarOutfitters order page, and install that one. Let me know if your re-installation is able to do the trick!

    Thanks.

    • admin16 member avatar

      admin16

      3 years ago

      Yes that did the trick. Seems there was an issue during the installation. Thanks for your help!

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Thanks for letting us know, Ben! I am going to close this case out for now. Enjoy the product, and let us know if you have any questions as you are using it!

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