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#1939 - Updated Profile data disappearing on sync

Closed Bug? created by jmaclaren 3 years ago

Below refers to 'non-required' text / fields
When a user modifies profile using Mailchimps UPDATE PROFILE button, the data shows up in the subscriber list momentary.
On next sync, it disappears. As if SugarCRM is overwriting data with blanks.
I was expected the Mailchimp data to write back to SugarCRM.

Help?

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hey there,

    You are correct in that SugarChimp should write the MailChimp profile changes into Sugar. There are a couple of reasons your changes may not be reflected in Sugar. If I can get some more information, we will be able to pinpoint and fix the issue.

    Can you go to Sugar > Admin > SugarChimp Health Status and take a screenshot of everything on that page? Towards the bottom you will see a SugarChimp Logger Level. If it is not already, please change it to “Debug”.

    Then, go to MailChimp and change the field of someone on a synced list. The field also needs to be mapped via our SugarChimp Field Mapping tool. From there, just wait about 10 minutes and then send me the Sugar Logs. To get the sugar log, go to Sugar > Admin > System Settings and click "View Log" at the bottom. Then click "All" to get all of the log file data. Copy everything that is on that page, then put it into a text file. That will help me get a little more information.
    Then email the screenshot and text file to support@sugarchimp.com and I’ll take a look. Let me know if you have any more questions!

  2. jmaclaren member avatar

    jmaclaren

    3 years ago

    I have sent the files to support@sugarchimp.com. Thanks for the help

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hey Jim,

    I have gotten two responses back to you via email, but I am not sure if you are receiving them. Can you confirm that you have received my emails from yesterday and today in regards to contacting Sugar? Let me know if I need to resend them, or post them here.

    Thanks,

    Jon

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hey,

    I just wanted to document here that things just started working after we spoke with Sugar and began to troubleshoot on our end again. So Jim has since been able to send out his Campaigns successfully. I'm closing this case out for now. Best of luck in the future Jim, let us know if you have any more questions or issues!

    Thanks,

    Jon

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