by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM.

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#1912 - Billing - refund

Closed General Question created by cyounes 6 years ago

Hi,

I just received a bill for order 6548 even though I didn't get notified whether not not I wanted to purchase the application after the trial. I understand that you might have had a fine print stating that I will automatically be billed once the trial is over, but I'd like to as for a refund. Not because I didn't like the product, but because our company won't be working on newsletters until on the month of April so it will be useless for us until then so can I please get a refund for the month of February and only start the billing when we resume our campaigns?

Thanks

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    Hey,

    I can definitely cancel your subscription and issue your account a refund. You can simply start a new trial when the time comes to start your campaigns! SugarChimp will have some new features before then, so be sure to start your new trial early to familiarize yourself with them! Give me a couple hours to have your subscription cancelled and refund issued.

    Is there anything else I can help you with at this time?

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    Your subscription has been cancelled and your account issued the refund. Let me know if there is anything else I can do.

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    You are welcome. I'm going to close this case. We look forward to working with you again soon.

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