by Fanatical Labs

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#1821 - Issue with Integration into SugarCRM 7.6.1

Closed Bug? created by ModLabs 6 years ago

We have a customer that is having issues getting the SugarChimp Integration up and running. Below is the error message:

"Failed to copy cache/upgrades/temp/uRkOOh/copy/custom/clients/base/views/sugarchimp to custom/clients/base/views/sugarchimp"

Please let me know what I can do to help. The customer is RabbleTV

Thanks, John

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    Hey John,

    Can you ensure that your customer is installing the latest version of our software? They can download it at: http://www.sugaroutfitters.com/orders

    This looks most like a permissions issue to me. More information on what is needed to install custom modules can be found here: http://support.sugarcrm.com/Knowledge_Base/Administration/Platform_Management/Setting_Default_File_Permissions_and_Ownership_Via_config.php/index.html http://support.sugarcrm.com/Knowledge_Base/Administration/Platform_Management/Required_File_System_Permissions_on_Linux/index.html

    If you find all your permissions are correct and they are installing the latest version, we will need to continue troubleshooting to find the cause! Let us know what you find or if you have any questions on that!

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    Hey,

    Were you able to get everything up and running? Do you know if it was a permissions issue? Let me know your status or if I can be a help in any way!

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    I'm going to close this case out for now. If you find any more issues you are running into, you are welcome to create a new thread, or just reply to this one! Thanks.

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