by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM.

Free 30 day trial
Try it Now

By clicking you consent to share your profile with the developer

#1815 - Issue with SugarOpenCloud 7.5.2.3 and SugarChimp 7.5.8i ?

Closed Bug? created by sleeharwin 6 years ago

Hi,

We are running SugarOpenCloud 7.5.2.3 and SugarChimp 7.5.8i and are seeing an issue where our filter function no longer shows the available fields, only My Items and My Favourites.

SugarCRM have advised us to disable SugarChimp as this appears to be the cause of the problem. Are you aware of this issue ? Is there a later version of SugarChimp available that would resolve this ?

Many thanks.

Shaun

  1. chad member avatar

    Chad Hutchins Verified Purchase

    6 years ago

    Hi Shaun, I can help with this. There are no known SugarChimp issues and it affecting other filter functions. There are a couple possibilities here:

    1) They gave you a default response because they saw that a third-party module was installed. This is usually their goto-response unfortunately.

    2) Or there is an issue that we haven't seen before. Did Sugar provide you any other details? Or did they just said it was SugarChimp's fault? If they have any other details, please let us know what they said or ask for more details.

    Let me know what other details you have. If it's not something we can fix over the support channel here, I'm happy to get on a call and take a look.

    Thanks!

  2. chad member avatar

    Chad Hutchins Verified Purchase

    6 years ago

    Shaun let us know over email that a Repair & Rebuild cleared up the issue and the original issue was not caused by SugarChimp. I'm going to close this case out now. Let us know if you have any other questions. Thanks!

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
Rating
  • "The team is always proactive in assisting with any questions. Keep up the great work! Great product and great support!"

    Read More Reviews