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#1772 - SugarCRM to Mailchimp target list sync problem
We run SugarCRM 7.6.0 Professional.
I downloaded and installed SugarChimp 7.5.8, specified trial license key, followed instructions to connect it to MailChimp (SugarChimp health status shows everything is OK).
I tried to sync a SugarCRM target list to a MailChimp mailing list (I created both) using instructions from the Documentation section of your website but it worked half-way.
SugarCRM target list has two accounts, SugarChimp health panel shows sync ran once. MailChimp shows one of the two accounts in the MailChimp list and source is 'API'.
However, the second account did not sync, and re-queueing list for re-sync in SugarCRM does not do anything. The only visible side effect is the number of pending items
to sync in the SugarCRM health panel goes up by 2 (size of the list) on every attempt.
SugarCRM log shows only errors from the first sync attempt (see below).
It seems that after that error, SugarChimp went into some terminal state.
Does the SugarCRM to MailChimp sync require SMTP configuration?
Fri Nov 27 22:39:54 2015 [FATAL] SMTP -> ERROR: Failed to connect to server. Code: 0 Reply: php_network_getaddresses: getaddrinfo failed: Name or service not known
Fri Nov 27 22:39:54 2015 [FATAL] MailerException - @(SmtpMailer.php:166 ) - Failed to connect to outbound SMTP Mail Server
Fri Nov 27 22:39:54 2015 [FATAL] SugarChimp:fatal:1448663994: SugarChimp error. Something pretty major is going on and we are trying to email firstname.lastname@example.org about something pretty major. Please forward this message along: Subject: [production:error] SugarChimp sync failure Body:
Admin Email: email@example.com|Paul Levin
SugarCRM Version: 184.108.40.206
SugarCRM Edition: PRO
SugarChimp Version: 7.5.8i
Error: A SugarChimp webhook could not be added to a Mailchimp List af3ccf7f2d
Remaining data: Array
[af3ccf7f2d] => Array
[status] => error
[name] => Exception
[error] => We received an unexpected error: null
. General email error: Failed to connect to outbound SMTP Mail Server