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#1761 - Error during installing

Closed Installation created by carlos 3 years ago

Hello friends,
After step number 5, "License Configuration", verification OK, but I have next error: "There is no action by that name."
Then I did all you recommend in first Note. And same error appears.
Then I did all of the second Note, And nothing changes
After all, I modified the chmod, same permissions of the all other modules, but nothing yet.
I run Admin > Repair > Quick Repair & Rebuild again, and no change.
Is when I decide to ask you help.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hello Carlos,

    Thanks for reaching out. It sounds like module might not have installed properly. Let's check a couple of things:

    1. If you go back to Admin -> Module Loader, can you tell me where SugarChimp is? Is it still in the bottom section? If so, then it did not install correctly.
      In this case, please try the same process again. If you are still getting the errors, then we will need to check your Sugar Logs to find out what is catching on the installation.

    2. Could you send me your Sugar Log? To get the sugar log, go to Sugar > Admin > System Settings and click "View Log" at the bottom. Then click "All" to get all of the log file data. Copy everything that is on that page, then put it into a text file. That will help me get a little more information.

    If you could send the log file to support@sugarchimp.com, along with any additional information, we will figure out what is happening on the installation! There is a known bug with SuiteCRM that causes the 'There is no action by that name' error page to display incorrectly. However, in your case I believe the module has not installed properly. I look forward to hearing back from you, thanks.

  2. carlos member avatar

    carlos

    3 years ago

    Hello,
    Thanks for your quick response.
    According your questions, my comments:
    1.- SugarChimp is in the top section.
    2.- There is no records for today in the suitecrm.log, but I'll send you by email.

  3. carlos member avatar

    carlos

    3 years ago

    Hello, It’s me again.

    When install process is finished, SugarChimp Health Status page appears. In the Scheduler Status part, the link "view scheduler” gets error: “Error retrieving record. This record may be deleted or you may not be authorized to view it.”

    Then, I go manually to the Scheduler section and there is not nothing new.

    I wroth you an email yesterday with this information, with screen captures to show that I describe here.

    Thank you for your support

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      3 years ago

      Hi Carlos,

      We found out why that is happening. You are on the Starter plan which doesn't include any syncing. To sync records you will want at least the Basic plan. You can choose a new plan here: https://www.sugaroutfitters.com/addons/sugarchimp/pricing. Just uninstall the Starter version and install the Basic version. The scheduler will automatically be added and everything should then begin to work as expected.

      That "view scheduler" link shouldn't even be showing in the Starter edition. We're taking care of that now. Sorry for the confusion!

  4. carlos member avatar

    carlos

    3 years ago

    Hi,
    Before to install the basic plan, I did some test and I get a warning message: "fail", it is the only word that the message say.

    These are the log records related with that warning:

    Tue Nov 24 17:18:30 2015 [121638][1][FATAL] Query Failed: SELECT pl.id as list_id
                            FROM prospect_lists pl
                            WHERE
                                pl.deleted=0 AND
                                pl.mailchimp_list_name_c = 'af05c48d1b': MySQL error 1054: Unknown column 'pl.mailchimp_list_name_c' in 'where clause'
    Tue Nov 24 18:10:27 2015 [51790][1][FATAL] Query Failed: SELECT DISTINCT pl.mailchimp_list_name_c as mailchimp_list_id
                    FROM prospect_lists pl
                    WHERE
                        pl.deleted=0 AND
                        pl.mailchimp_list_name_c IS NOT NULL AND
                        pl.mailchimp_list_name_c != '': MySQL error 1054: Unknown column 'pl.mailchimp_list_name_c' in 'field list'
    Tue Nov 24 18:13:06 2015 [60374][1][FATAL] Query Failed: SELECT DISTINCT pl.mailchimp_list_name_c as mailchimp_list_id
                    FROM prospect_lists pl
                    WHERE
                        pl.deleted=0 AND
                        pl.mailchimp_list_name_c IS NOT NULL AND
                        pl.mailchimp_list_name_c != '': MySQL error 1054: Unknown column 'pl.mailchimp_list_name_c' in 'field list'
    Tue Nov 24 18:22:36 2015 [90017][1][FATAL] Query Failed: SELECT DISTINCT pl.mailchimp_list_name_c as mailchimp_list_id
                    FROM prospect_lists pl
                    WHERE
                        pl.deleted=0 AND
                        pl.mailchimp_list_name_c IS NOT NULL AND
                        pl.mailchimp_list_name_c != '': MySQL error 1054: Unknown column 'pl.mailchimp_list_name_c' in 'field list'
    Tue Nov 24 18:23:05 2015 [91887][1][FATAL] Query Failed: SELECT DISTINCT pl.mailchimp_list_name_c as mailchimp_list_id
                    FROM prospect_lists pl
                    WHERE
                        pl.deleted=0 AND
                        pl.mailchimp_list_name_c IS NOT NULL AND
                        pl.mailchimp_list_name_c != '': MySQL error 1054: Unknown column 'pl.mailchimp_list_name_c' in 'field list'
    Thu Nov 26 11:17:47 2015 [129272][1][FATAL] Query Failed: SELECT DISTINCT pl.mailchimp_list_name_c as mailchimp_list_id
                    FROM prospect_lists pl
                    WHERE
                        pl.deleted=0 AND
                        pl.mailchimp_list_name_c IS NOT NULL AND
                        pl.mailchimp_list_name_c != '': MySQL error 1054: Unknown column 'pl.mailchimp_list_name_c' in 'field list'
    Thu Nov 26 11:20:27 2015 [7821][1][FATAL] Unable to place hover field link on metadata for module Contacts

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      3 years ago

      Hi Carlos,

      I'm not sure how you are reaching that functionality, but that is due to being on Starter instead of Basic. Once you install Basic it will add that mailchimp_list_name_c field to the Target List module (prospect_lists table) during install. If you want to sync your lists then Basic is the right plan. We are in the process of retiring the Starter plan as it rarely has ever been what users have needed.

      Once you install Basic let us know if you run into anything. That should solve all your problems. I can help cancel your Starter trial you can do that on the Purchase History tab of that order by clicking on "Quit Trial".

  5. carlos member avatar

    carlos

    3 years ago

    i'm sorry, I forgot to explain the context of the test I did in suitecrm:
    I chose a mass email campaign, I scheduled email, and send email. When suitecrm brings me to the Status View screen, the message warning appears.

    But yes, I will install the Basic instead Starter as you suggest

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      3 years ago

      OK, thanks for reporting! Looks like we need to address that in the Starter package so that the error doesn't happen.

  6. carlos member avatar

    carlos

    3 years ago

    When I try to install the Basic plan, it happens exactly the same that when I tried to install the Starter plan (please, read above).

    After uninstall Starter and Install Basic, error apears

    I went to Admin > Connector > Enabel Connectors, and this error appears:
    Fatal error: Class 'ext_rest_sugarchimp' not found in: /include/connectors/sources/SourceFactory.php on line 64

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      3 years ago

      Odd. That makes it sound like the install didn't copy all the files over which would explain why that class couldn't be found. File permissions are the biggest culprit for these sorts of issues.

      I suggest uninstalling SugarChimp and removing it from Module Loader. Then use a permission fix script such as http://www.shanedowling.com/sugarcrm-permissions-script/. After that reupload SugarChimp and install again.

      If that still doesn't work it would be good for us to be able to get together next week and iron this install out.

    • carlos member avatar

      carlos

      3 years ago

      Hi,
      I uninstalled SugarChimp, ran the script to fix the permissions and then reinstall again SugarChimp Basic, but nothing change. However, creating a new Target List, I can see the SugarChimp window, to choose "MailChimp" List and "Create new MailChimp subscribers as...:".
      When I create a new list in MailChimp I can see it immediately after of have been created in the Target List area.
      But when I go to Admin->SugarChimp window, and click on each link, always appears the same: "There is no action by that name".
      Sorry, but I don't know what is wrong

  7. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hey Carlos,

    I am going to reach out via email to set us up a time to get on a screenshare at your earliest convenience next week.

  8. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hey Carlos,

    I have been unable to get a response from you via email. Did you receive them? Let me know if you are still find the 'There is no action by that name.' error! If so, let's set up a time to meet!

  9. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Carlos, let us know if you would like to set something up. I'm going to close this case out for now! You can always reply to this thread, or start a new case if there is a new issue! Thanks.

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