by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#1694 - Need Assistance Integrating Trial with SugarCRM

Closed General Question created by frank Verified Purchase 3 years ago

Good Afternoon,

I installed SugarChimp yesterday but I need some help getting started. Is there a number where I can contact someone for assistance?

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hey Frank,

    I'm glad to help. If we are unable to get you setup and working through a quick conversation, then we can definitely setup a time to screenshare and get you setup in that way.

    A quick check on our end shows that the install was successful. Do you mind giving me some details about what you are getting stuck on? Also, can you go to Sugar > Admin > SugarChimp Health Status and take a screenshot of everything on that page? You can email the details and screenshot to support@sugarchimp.com.

    Thanks Frank, we'll get you up and running once we figure out the issue!

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hey Frank,

    Were you able to get everything setup and working? If not, I would be glad to help in any way I can. Let me know what I can do for you!

  3. frank member avatar

    frank Verified Purchase

    3 years ago

    I was not able to.

    I have it installed with Sugar but have no idea where to even begin now. Is there a time tomorrow where we can do a screenshare for a little training on where to begin?

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hey Frank,

    I reached out through email yesterday and was unable to reach you. I am going to try again! Let me know if your profile's email address is not the best way to reach you through email to setup a call and screenshare.

  5. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hello,

    We were able to resolve all issues through email. They are up and running, so I'm going to close this case out for now!

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