by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#1640 - Running Sugar 6.5.16, module will not load.

Closed Installation created by aadams 3 years ago

We are running Sugar 6.5.16 and neither .zip will upload into our module loader.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hello, I can help with this. What edition of Sugar are you using? (CE, Pro, Enterprise, SuiteCRM)

    Are you getting any errors when you try to upload the zip files? Can you send screenshots to support@sugarchimp.com so I can have a better idea what's happening?

    Thanks!

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hey there, I noticed that we still are not showing any installation information. I just wanted to also offer the suggestion of switching browsers for the download of our .zip file. Some browsers are known to automatically unzip the files, which will cause issues for the installation! If that still isn't working, then definitely proceed to send us some screen shots so we can figure out where the issue is occurring.

  3. aadams member avatar

    aadams

    3 years ago

    After another look into what version we are running it appears we are running 6.4.4, Sugarchimp does not work with that version. Unfortunately we are not able to update at this time due to the number of customers we have running our current version.

    Thank you for the suggestions.

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    No problem,

    I understand completely. When you guys decide to update to 6.5+ definitely give us another look! We will go ahead and cancel the trial for you, so that it doesn't roll over and charge you. Thanks for looking into us, we'll be looking forward to working with you in the future!

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