by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM.

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#1610 - sync not always working

Closed Bug? created by dbotto 6 years ago

Hello, we set up the sync option. it worked for one list that has been created on mailchimp (leads had been properly copied form suitecrm to mailchimp). When we did the same job for other 2 iists, the process (form suitecrm to mailchimp) didn't complete successuffly without any error. what file do you need to help us?

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    Hey there, we'll figure out what's going on. Everything on the install looks to be good. Can you give me a little more detail about what's going on with the lists that are not working?

  2. dbotto member avatar

    dbotto

    6 years ago

    hi, a) the scheduler did the job (job log ... done .. every 2 days since the setup)

    b) Pending to MailChimp
    Lists: 1 Targets/Leads/Contacts: 91

    c) Pending from MailChimp
    Lists: 0 Subscribers: 0 Initial Import: Done

    d) Sugar Target List MailChimp List Status
    WDM WDM Sync Complete ----------------------->>> this was the working one Produttori Lampade Produttori Lampade Sync Complete ------------------------->> NOT working Comuni Lombardia Comuni Lombardia Sync Complete ------------------------->> NOT working

    NOTE: I forced a queue resync from suitecrm to mailchimp with no success

    e) the target lists have been created properly

    other info needed?

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    Hello, thanks for that. Can you go to Sugar > Admin > SugarChimp Health Status and take a screenshot of everything on that page? Towards the bottom you will see a SugarChimp Logger Level. If it is not already, please change it to “Debug”.

    Then, go and try to do whatever action is not working. From there, just wait about 10 minutes and then send me the Sugar Logs. To get the sugar log, go to Sugar > Admin > System Settings and click "View Log" at the bottom. Then click "All" to get all of the log file data. Copy everything that is on that page, then put it into a text file. That will help me get a little more information. Then email the screenshot and text file to support@sugarchimp.com and I’ll figure out what’s going on.

    Why exactly is the sync not working? Are the lists syncing partially, or is nothing syncing? Let me know some more details there along with the screenshot and log.

    • dbotto member avatar

      dbotto

      6 years ago

      hello, I send the email with attached info to your support email I wait for your feedback thank you

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    Hi Davide, We have just responded back through email. Let us know how things go.

  5. dbotto member avatar

    dbotto

    6 years ago

    Hi all, the plugon is now working properly thank you

  6. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    HI Davide, glad we were able to get everything up and running. Let us know if there is anything else we can do for you.

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