by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

Free 30 day trial
Try it Now

#1602 - Target List not sending subscribers from SugarCRM to Mailchimp List

Closed Installation created by jennifer1 6 years ago

I just installed SugarChimp basic onto our SugarCRM Professional v6.5.16 (hosted by a 3rd party Cloud LAMP server)

My Sugar scheduler job is running, although for SugarChimp job the "Last Successful Run" field is Never.

I configured one of my Sugar Target lists to sync over to a list in my Mailchimp account..
The step to sync these went ok yesterday, but none of the records in my Sugar Target list are going over as Mailchimp subscribers in my Mailchimp list.

When I click on SugarChimps Health Status link from Sugar's Admin Panel, everything looks ok EXCEPT 'Last Ran' has a red checkmark and says "has not run yet'

Jennifer C

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    Hi Jennifer, sorry for the issues.

    If you go to Sugar > Admin > Scheduler page, and click on any of Schedulers with an interval of "As often as possible", does it show any of those schedulers have run recently? If not, there may be something going on with your Cron job.

    Please send the following to so we can take a closer look:

    1) Send us a screenshot of the Health Status page (Sugar > Admin > SugarChimp Health Status)
    2) Send us a copy of the sugarcrm log file


  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    We were able to resolve this over email. The cron job was using PHP 5.2 where SugarChimp requires PHP 5.3. Once PHP was upgraded, everything started working as expected. Closing this case out now. Thanks!

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
  • "SugarChimp is working great. We're able to sync all of our lists and subscriber fields between MailChimp and SugarCRM. SugarChimp Support also did a great job supporting us as we were setting everything up."

    Read More Reviews

Keep up to date on the latest additions

We'll send you an email every month with handpicked add-ons, reviews, tricks and tips. Don't worry, we hate spam as much as you do.