by Fanatical Labs

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#1592 - Syncing stopped

Closed Bug? created by jeremycockram 3 years ago

The syncing stopped working, I haven't had a record come across into the SugarChimp Activities module for 2 months now - can you please help me out?

  1. jeremycockram member avatar

    jeremycockram

    3 years ago

    Also the scheduler is set up and is running without any issues.

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hi Jeremy,
    We'll find the issues and get you setup. When you say the scheduler is set up and running, do you mean the SugarChimp Scheduler or the Sugar Scheduler? Do you have lists setup in Sugar that should be syncing to MailChimp? Can you email support@sugarchimp.com a screenshot of your health status page by going to Admin > Health Status (very bottom of page within your SugarChimp section. Let me know on those things and we'll get you going the right way!

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hey Jeremy,
    I just wanted to follow up and see if you were able to talk with CRM Online about getting the Sugar logs? Better yet, let me know if you were able to get things up and running! Thanks.

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hey again,

    I'm going to close this case out for now. Let us know if you were not able to get your activities syncing and we'll pick up where we left off! Thanks.

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