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#1585 - Sugar Open Cloud - cannot install zip

Closed Installation created by mg 6 years ago

Hi, when trying to install the zip file, I got the below error message. Can you please advise what to do? Thanks, Marcus

Installation failed!

The package you are attempting to install does not conform to the policies established within the Sugar Open Cloud or by your system administrator. Sugar Open Cloud customers must obtain a new package from the package provider that addresses the issues described below. If you are running Sugar locally, you can relax your Module Loader restrictions to allow the package to be installed.

The Sugar Open Cloud package loading policies are detailed in the SugarCRM Knowledge Base. The available restrictions and exceptions are detailed in the SugarCRM Developer Zone.

File Issues __MACOSX/._copy Invalid file extension __MACOSX/._icons Invalid file extension __MACOSX/icons/._default Invalid file extension __MACOSX/icons/default/._images Invalid file extension __MACOSX/._scripts Invalid file extension __MACOSX/copy/._modules Invalid file extension __MACOSX/copy/._custom Invalid file extension __MACOSX/copy/custom/clients/._base Invalid file extension __MACOSX/copy/custom/clients/base/._views Invalid file extension __MACOSX/copy/custom/clients/base/views/._sugarchimp Invalid file extension __MACOSX/copy/custom/._modules Invalid file extension __MACOSX/copy/custom/._clients Invalid file extension __MACOSX/copy/custom/modules/Reports/._metadata Invalid file extension __MACOSX/copy/custom/modules/._Reports Invalid file extension __MACOSX/copy/modules/SugarChimp/clients/._base Invalid file extension __MACOSX/copy/modules/SugarChimp/clients/base/menus/._header Invalid file extension __MACOSX/copy/modules/SugarChimp/clients/base/._views Invalid file extension __MACOSX/copy/modules/SugarChimp/clients/base/._layouts Invalid file extension __MACOSX/copy/modules/SugarChimp/clients/base/views/._health-status Invalid file extension __MACOSX/copy/modules/SugarChimp/clients/base/views/._setup Invalid file extension __MACOSX/copy/modules/SugarChimp/clients/base/layouts/._health-status Invalid file extension __MACOSX/copy/modules/SugarChimp/clients/base/layouts/._setup Invalid file extension __MACOSX/copy/modules/SugarChimp/clients/base/._menus Invalid file extension __MACOSX/copy/modules/SugarChimp/clients/base/._api Invalid file extension __MACOSX/copy/modules/SugarChimp/._views Invalid file extension __MACOSX/copy/modules/SugarChimp/license/._language Invalid file extension __MACOSX/copy/modules/SugarChimp/license/._lib Invalid file extension __MACOSX/copy/modules/SugarChimp/license/._tpls Invalid file extension __MACOSX/copy/modules/SugarChimp/._includes Invalid file extension __MACOSX/copy/modules/SugarChimp/._license Invalid file extension __MACOSX/copy/modules/SugarChimp/._language Invalid file extension __MACOSX/copy/modules/SugarChimp/._clients Invalid file extension __MACOSX/copy/modules/SugarChimp/includes/vendor/Mailchimp/._Mailchimp Invalid file extension __MACOSX/copy/modules/SugarChimp/includes/vendor/._Mailchimp Invalid file extension __MACOSX/copy/modules/SugarChimp/includes/assets/img/._ce Invalid file extension __MACOSX/copy/modules/SugarChimp/includes/assets/img/._rating Invalid file extension __MACOSX/copy/modules/SugarChimp/includes/assets/img/._dashlet Invalid file extension __MACOSX/copy/modules/SugarChimp/includes/assets/css/._ce Invalid file extension __MACOSX/copy/modules/SugarChimp/includes/assets/._css Invalid file extension __MACOSX/copy/modules/SugarChimp/includes/assets/._img Invalid file extension __MACOSX/copy/modules/SugarChimp/includes/classes/SugarChimp/._Scheduler Invalid file extension __MACOSX/copy/modules/SugarChimp/includes/classes/._SugarChimp Invalid file extension __MACOSX/copy/modules/SugarChimp/includes/._assets Invalid file extension __MACOSX/copy/modules/SugarChimp/includes/._classes Invalid file extension __MACOSX/copy/modules/SugarChimp/includes/._vendor Invalid file extension __MACOSX/copy/modules/._SugarChimp Invalid file extension __MACOSX/._extensions Invalid file extension __MACOSX/._LICENSE Invalid file extension __MACOSX/extensions/._custom Invalid file extension __MACOSX/extensions/custom/._application Invalid file extension __MACOSX/extensions/custom/._modules Invalid file extension __MACOSX/extensions/custom/application/._Language Invalid file extension __MACOSX/extensions/custom/modules/Prospects/._language Invalid file extension __MACOSX/extensions/custom/modules/._ProspectLists Invalid file extension __MACOSX/extensions/custom/modules/._Administration Invalid file extension __MACOSX/extensions/custom/modules/Leads/._language Invalid file extension __MACOSX/extensions/custom/modules/Contacts/._language Invalid file extension __MACOSX/extensions/custom/modules/ProspectLists/._Language Invalid file extension __MACOSX/extensions/custom/modules/._Accounts Invalid file extension __MACOSX/extensions/custom/modules/._Contacts Invalid file extension __MACOSX/extensions/custom/modules/._Schedulers Invalid file extension __MACOSX/extensions/custom/modules/._Prospects Invalid file extension __MACOSX/extensions/custom/modules/._Leads Invalid file extension __MACOSX/extensions/custom/modules/Schedulers/._ScheduledTasks Invalid file extension __MACOSX/extensions/custom/modules/Schedulers/._Language Invalid file extension __MACOSX/extensions/custom/modules/Administration/._Administration Invalid file extension __MACOSX/extensions/custom/modules/Administration/._Language Invalid file extension __MACOSX/extensions/custom/modules/Accounts/._language Invalid file extension

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    Hey Marcus, we'll get you setup. It looks as though your browser auto-unzipped the original file. Sugar modules must be loaded as the .zip! I recommend switching browsers and trying to download the .zip again from: https://www.sugaroutfitters.com/orders

    Let me know if you run into any more trouble!

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    Hi Marcus, I just wanted to follow up and make sure you got everything installed correctly. How are things coming along? Is there any other questions I can help with?

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    Hi again, I'm going to close this case for now. You can always start a new case, or reply here if you need anything! Thanks.

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