by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#1577 - lists do not sync as expected

Closed Bug? created by hurless Verified Purchase 3 years ago

I followed the instructions, everything seems to be in order but lists do no sync.

from MailChimp:

Date/Time   Result  Throttled?  Source IP   Method  Format  Exec Time   User Agent  Ver Response
2015-09-08 08:15:09 GMT     nope    52.16.253.121   lists/list  json    0.042s  MailChimp-PHP/2.0.4 2.0 n/a

From SugarChimp Health status:

MailChimp Connection:   
Yes
SugarChimp License: 
Yes
SugarChimp Version: 7.5.5b
Last Ran:   Has not ran yet
Interval:   Every 5 minutes
Scheduler Status:   Active view scheduler
Your Webhook URL:   https://nuqatar.sugaropencloud.eu//index.php?module=SugarChimp&entryPoint=SugarChimpWebhook
This is how MailChimp sends back updates to SugarCRM. Make sure that the URL is publicly accessible so that your subscriber updates are sent to SugarCRM. If it already is then there is nothing else that you need to do. The URL is based on the site_url in your config.php.
Pending to MailChimp    
Lists:  1
Targets/Leads/Contacts: 2
Pending from MailChimp  
Lists:  0
Subscribers:    0
Initial Import: Done

From Sugar Scheduler:

Job Name:   SugarChimp  Status: Active
Date & Time Start:  2005-01-01 03:00    Active From:    Always
Date & Time End:        Active To:  Always
Last Successful Run:    Never   Interval:   Every 5 minutes
Execute If Missed:      Job:    function::SugarChimp
Date Created:   2015-08-30 15:30 by Christopher Hurless     Date Modified:  2015-09-08 14:28 by Christopher Hurless 
  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hi Mr. Hurless,
    I can see that your scheduler has not run, which is definitely an issue. Can you send me your sugar log file to support@sugarchimp.com so I can figure out why this is happening? To get the sugar log, go to Sugar > Admin > System Settings and click "View Log" at the bottom. Then click "All" to get all of the log file data. Copy everything that is on that page, then put it into a .txt file and attach the file to the email.

    Let me know if anything doesn't make sense. We want you to have a great experience with SugarChimp, and we're confident you will once you get going!

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    We were able to find the issue through emails. His Sugar Scheduler was not running at all, so we could not sync our lists.

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