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#1572 - Not all leads on a target list are transferring from Sugar to Mailchimp

Closed General Question created by Rawsongroup Verified Purchase 3 years ago

Hi, I synced a target list from Sugar to Mailchimp and not all leads moved across. My initial list had 17K leads, but less than 14K transferred to Sugar. Would you know why this is happening and how I fix.
Many thanks,
Nicole.woods@rawson.net.au

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hi again Nicole,
    There are several reasons as to why your lists might not be syncing completely in MailChimp. For those users/updates that are not making it to Mailchimp, check this list of possible reasons: https://www.sugaroutfitters.com/docs/SugarChimp/my-sugar-and-mailchimp-list-counts-do-not-match More than likely, one of these reason will explain what's going on.

    Let me know if that provides any clues to what's going on. Thanks!

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hi Nicole, I'm closing this case out for now as we were able to have our call earlier this week.

    Let us know if you have any other questions as you get more into things. Thanks!

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
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