by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

Cancel at any time!
Free Trial

#1550 - Only 300 of 906 contacts syncing into Mailchimp list

Closed Bug? created by nzccmarketing 3 years ago

Hi there, I've just synced a list from sugar to mailchimp but only 300 of the 906 contacts have synced across. I've repeated the process and the same thng has happened.
What is wrong?

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hey, there are many reasons your syncs could not be matching up. Most of which center around the contact's email addresses. Any contacts without email addresses will not be synced. Fake email addresses and duplicates will not sync either.

    We have a document here that is pretty helpful in explaining more of the most common reasons. I suggest looking it over: https://www.sugaroutfitters.com/docs/SugarChimp/my-sugar-and-mailchimp-list-counts-do-not-match

    If you still have any questions after looking over the document, or if something is still not adding up, let me know!

  2. marketing17 member avatar

    nzccmarketing

    3 years ago

    Out of all the options listed, it is unlikely any of these are causing 600 of my contacts not to sync across. I haven't had any problem with any other lists syncing correctly and fully using the same or similar data.
    There are certainly not 600 fake/duplicate or unsubscribed email addresses in my list.
    My mailchimp account automatically upgrades when it needs to due to more subscribers too so it shouldn't be that.

    Is there another way to look into a solution for this?

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      3 years ago

      Absolutely. Let's start by updating your SugarChimp. Grab the latest package from SugarOutfitters https://www.sugaroutfitters.com/orders

      then go to Sugar > Admin > Module Loader, upload and install the zip file. There is no need to uninstall your current version of SugarChimp. This will not affect any of your current settings. Once you reach the License Validation page, click Validate and you are done.

      Give this about 30 minutes to clear things up. If you haven't seen a change by then, we will need a couple things to proceed.
      1. Your sugar Log file: go to Sugar > Admin > System Settings and click "View Log" at the bottom. Then click "All" to get all of the log file data. Copy everything that is on that page, then put it into a text file.

      1. Screenshot of your health status page: go to Sugar > Admin > SugarChimp Health Status and take a screenshot of everything on that page

      Let me know how it goes. If the problem persists, email both of those to support@sugarchimp.com

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hey,
    I just wanted to see how everything was going. Did the reinstall get everything fixed up?

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hey, I hope everything is running accordingly. I'm going to close this case for now, but you can always reply or create a new case if something else comes up! Thanks.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
Rating
  • "SugarChimp is exactly what we needed, it syncs nicely between MailChimp and Sugar. The added MailChimp dashlet is very sophisticated. Works great – thank you!"

    Read More Reviews

Keep up to date on the latest additions

We'll send you an email every month with handpicked add-ons, reviews, tricks and tips. Don't worry, we hate spam as much as you do.