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#1526 - Mappings not working

Closed Bug? created by dani.conlon 3 years ago

I've sent 2 emails now requesting help. PLEASE can someone contact me ? I have problems getting a custom field in accounts working - connecting to a field in Mailchimp. I think it may be a bug?

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hi Julian, sorry for the issues! I replied to your email a few days ago when we received on the 18th. Maybe it went to spam? Here's what I responded with:

    "Hi Julian, happy to help here. you can certainly sync related account fields to your MailChimp subscribers, it just takes a little more effort to get the data where it needs to be to send it to MailChimp. Here's the walk-through for exactly how to do it using a new calculated field: https://www.sugaroutfitters.com/docs/SugarChimp/sync-related-module-fields-to-mailchimp Give it a look and let me know if you have any questions. Thanks!"

    If that doesn't help, send us an email at support@sugarchimp.com with some screenshots and that'll help us see what's going on. Thanks!

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    We were able to fix everything up over email using the document linked above. I'm going to close this case for now. If you have any more issues, let us know!

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  • "SugarChimp is working great. We're able to sync all of our lists and subscriber fields between MailChimp and SugarCRM. SugarChimp Support also did a great job supporting us as we were setting everything up."

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