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#1502 - Can only sync small amounts of targets from Sugar to Mailchimp

Closed Bug? created by jarzynskil 3 years ago

Hello,

I am experiencing an error while targets are being pushed from a Sugar list to the corresponding synced Mailchimp list. Small numbers of targets (5, 10, 20) will sync over without issues consistently. However, when I add 40 targets to the Sugar list, the scheduler for the SugarChimp job ceases to run and the status of the job stays at "running" indefinitely (with the records remaining in queue).

Here are the last two lines in the log during the unsuccessful sync of 40 targets:

[32328][1][FATAL] SugarChimp:debug:1438893602: Run SugarChimp_Job_UpdateMailchimpSubscriber for Prospects
[32328][1][FATAL] Job a9fb0ba9-ad38-f008-52cd-55c3c6e86427 (SugarChimp) failed in CRON run

This was the output of the log at the same point in the process during the successful sync of 20 targets (which went on until it continued successfully):

[719][1][FATAL] SugarChimp:debug:1438894802: Run SugarChimp_Job_UpdateMailchimpSubscriber for Prospects
[719][1][FATAL] SugarChimp:warning:1438894802: SugarChimp_FieldMap::get_field_mappings could not find mapping for key 59ff5e4fa7|Prospects. Returning the default mapping.
[719][1][FATAL] SugarChimp:debug:1438894802: SugarChimp_FieldMap::get_sugarcrm_field_type start
[719][1][FATAL] SugarChimp:debug:1438894802: SugarChimp_FieldMap::get_sugarcrm_field_type start
[719][1][FATAL] SugarChimp:debug:1438894802: SugarChimp_FieldMap::get_sugarcrm_field_type start
[719][1][FATAL] SugarChimp:debug:1438894804: SugarChimp_Job_UpdateMailchimpSubscriber batchSubscribe batch data: Array

Please advise.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hello, thanks for all the details. Would you please send the full Sugar log to support@sugarchimp.com?

    I'd like to look at the full log to see if there are any other clues in there. Thanks!

  2. jarzynskil member avatar

    jarzynskil

    3 years ago

    Just sent.

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      3 years ago

      Got it, thanks! Will give them a review and get back to you.

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Just closing the loop here. They found that php was failing because not enough memory was allotted in the php.ini file. Once this was corrected, things started running properly.

    Closing this case. Let me know if there is anything else you need. Thanks!

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