SugarChimp

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

Free 30 day trial

Try it Now

By clicking you consent to share your profile with the developer

#1484 - Sugar Version 7.6

Closed Bug? created by amy1 8 years ago

We have recently upgraded Sugar to version 7.6 - since then, we cannot access the sugarchimp screens from the admin panel?

Our hosts have tried to complete a repair and rebuild which did not fix the issue?

Can you look into and let me know how to resolve this please?

Many Thanks

Amy

Fanatical Labs Provider Affiliate
8 years ago

Hi Amy,

Yes, there is something weird with the Sugar 7.6 upgrade that causes this issue. They are already working on a 7.6.1 release to fix this.

To fix your issue try installing SugarChimp again now that you are upgraded. It won't hurt your existing setup. Be sure to grab the latest SugarChimp version from your downloads at https://www.sugaroutfitters.com/orders.

reply
- amy1
  8 years ago
  
  Hi
  
  I cannot access this part of Sugar to reinstall the SugarChimp. Can you update me on the fix please?
  
  Thanks
  
  reply
- Fanatical Labs Provider Affiliate
  8 years ago
  
  Hi Amy, you'll need to be a Sugar Admin to access the Module Loader.
  
  You'll need to contact whoever at your company who can give you that access or who can make your Sugar account an admin account.
  
  reply
- amy1
  8 years ago
  
  Hi
  
  I have full access to admin on our sugar. When I press " SugarChimp Configuration - Configuration wizard for changing your API Key" I cannot load this page - our hosts have tried to build and repair and they cannot.
  
  reply
- Fanatical Labs Provider Affiliate
  8 years ago
  
  Got it. Is this after you've already tried to re-install SugarChimp?
  
  I would try to re-install SugarChimp first, then see if you still are unable to access the page.
  
  reply
Fanatical Labs Provider Affiliate
8 years ago

Hi Amy, were you able to get this resolved?

reply
Fanatical Labs Provider Affiliate
8 years ago

Hi Amy, do you have any updates. Were you able to get around this issue for SugarChimp?

reply
Fanatical Labs Provider Affiliate
8 years ago

Hi again, I'd love to help if you still need anything. Either leave a comment or shoot us an email at support@sugarchimp.com.

I'm going to close this case down for now though. Thanks!

reply