by Fanatical Labs

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#1401 - No related Leads or Contacts

Closed Bug? created by TMP 3 years ago

I sent a campaign the Morning. I see data activities in Sugar.
But when I click on the Adress Email link I have no related Leads ou Contacts.

This Week-End, our on-demand version of sugar upgrade to 7.5.2.2 , a compatibility pb ?

Any Idea ?

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hello, I can help with this. The upgrade should not have affected this.

    Can you verify if there is a Contact/Target/Lead in Sugar that has the email address you clicked on?

    It may be possible that the person was on the MailChimp list before you synced your list to Sugar, and a MailChimp to Sugar re-sync was never performed. You may want to perform a MailChimp to Sugar re-sync to make sure everyone from the MailChimp side is in Sugar.

    Let me know what you find. Thanks!

  2. TMP member avatar

    TMP

    3 years ago

    All person in the list was before on sugar. Before I sent the campaign, the list has been synced from Sugar to mailchimp.
    each contacts or lead has a email adress. why no related lead or contact ?

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      3 years ago

      I'm going to send you an email for more details. It may be easier if I give the system a look. Thanks!

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hello, I just followed up via email again. Let me know if you did not receive it.

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    The customer just followed up and they said they have everything up and running now. Closing out the case. Thanks!

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