SugarChimp

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#1398 - How to clear queue

Closed General Question created by darryl 8 years ago

Hi,

Few days in testing sugarchimp and all working well but then I elected to clear out (delete) my testing lists in the chimp and now I am getting the below error which is no doubt related to me having deleted the chimp lists and as such there is data stuck in the queue.

Full error: Array ( [status] => error [message] => There are no target lists that match the mailchimp list id: cacb60ee1c )

I did find the below info in a support post but it does not yield any 'empty table' button, which I can only assume is related to us using sugarondemand vs an onsite instance?

Sugar to MailChimp pending items: index.php?module=SugarChimp&action=admin MailChimp to Sugar pending items: index.php?module=SugarChimp&action=adminmc

https://MyDomain.sugarondemand.com/#bwc/index.php?module=SugarChimp&action=admin

gives me "There is no action by that name."

Any advice on how I can clear the queue would be greatly appreciated.

Thanks

Fanatical Labs Provider Affiliate
8 years ago

Hi Darryl, good to hear on the testing.

I think the issue is those links are for the Sugar 6 version of SugarChimp and you're on Sugar 7. Try these links:

https://MyDomain.sugarondemand.com/#SugarChimp/layout/admin https://MyDomain.sugarondemand.com/#SugarChimp/layout/adminmc

Let me know if that clears it up for you. Thanks!

reply
darryl
8 years ago

Hi,

Great support!

The link worked great and got I to the table page, which was empty, and clicked 'empty table' but alas, the alert persists.

As below:

[CRITICAL] SugarChimp Scheduler Failed

This should never happen. If you are unsure what may be going on then please contact support@sugarchimp.com.

Error: There are no target lists that match the mailchimp list id: cacb60ee1c

Site: https://site.sugarondemand.com/ SugarCRM Version: 7.5.2.2 SugarCRM Edition: PRO SugarChimp Version: 7.5.1f

Full error: Array ( [status] => error [message] => There are no target lists that match the mailchimp list id: cacb60ee1c )

reply
- darryl
  8 years ago
  
  oops, take that domain out please...
  
  reply
- Fanatical Labs Provider Affiliate
  8 years ago
  
  Got it, thanks Darryl. I updated the comment for you.
  
  We actually just fixed this error message, but hadn't pushed out the new package. I just pushed that out now. If you go to your orders https://www.sugaroutfitters.com/orders you can download the latest package. Install the zip, go to Module Loader and install it over the current SugarChimp (do not uninstall the current one). Once you get redirected to the license validation page, click "Validate" and you're done. Whatever you have setup for your lists and field mappings will stay the same.
  
  After doing this the error messages should stop. It automatically filters out this particular error message now. Let me know how it goes. Thanks!
  
  reply
darryl
8 years ago

That did it. Awesome support. Case closed.

reply
- Fanatical Labs Provider Affiliate
  8 years ago
  
  Excellent, thanks Darryl! Let us know if you need anything else.
  
  reply