SugarChimp

Hello, the integration won't work in that way. The Accounts column in the field mapping tool is if you are syncing actual Sugar Account records to MailChimp as subscribers. It is not for the related account data on Contacts.

It will not be able to create an account if one doesn't already exist. There are too many possibilities for how different customers would want that to work. But there are a couple options:

1) You could create a custom logic hook (requires custom code) that checks for new Contacts that are being created. If an account name is provide on the new Contact, you could check against your Accounts, see if one matches by name (or however you want the process to work), then decide if a new Account needs to be created or not.

2) Another option would be to have a report that looks at new Contacts coming into the system. You could check these every morning or week (whatever frequency makes sense) then see if the Contacts have an account, if they don't you could manually create the Account and relate it.

Will one of those options work? Thanks!

Hi.

Thanks for your answer.

In fact we wanted to use the sync to get back all contacts and accounts from Mailchimp to Sugar. If my understanding is correct; we will not be able to use the sync and we will have to import accounts and contacts in Sugar and then sync the target lists. The contacts will exist in Sugar and in Mailchimp so it will not create any duplicates. Am I right ?

Many thanks Jean-Philippe

Thanks ! You can close the case and I will move on the sync