by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM.

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#1228 - Not getting the MailChimp API Screen

Closed Bug? created by William Green Pty Ltd 7 years ago

After installing the modules and validating the key i seem not to be able to get to step 1.. Step 1) Insert your MailChimp API key and click "Connect to MailChimp".

When it navigates to the screen http://crm.xxxx.com.au/#SugarChimp/layout/setup the screen pops up then quickly disappears.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 years ago

    Hello, thanks for giving it a try. Usually when this happens, it's related to a Sugar cache issue.

    Try going to Admin > Repair and run a Quick Repair & Rebuild. Then clear your browsers cache and restart the browser. After doing this, to get back to the Setup page, go to Admin, scroll to the SugarChimp section then click SugarChimp Configuration.

    Let me know how it goes. Thanks!

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 years ago

    Hi Simon, just following up here.

    Were you able to get around this issue?

    Thanks!

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 years ago

    Hi Simon, I'm going to close this case for now. It looks like your trial has expired.

    If you're still wanting to integrate MailChimp and Sugar, just let us know. Thanks!

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