by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM.

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#1206 - GSynch Issue - Why its not working

Closed General Question created by FieldForceSolutions 7 years ago

Hi! After spending a while with Maria @ Rolustech, investigating why our Gmail synch isnt working with Sugar and hasnt been for quite a while, she brought to my attention that he was getting the following error:

'Error Free Trial was cancelled. Please purchase a new license on SugarOutfitters to continue usage'. The validation key associated is: [removed]

I think there was some confusion on my part with regards to getting to grips with Sugar, yourselves and general processes for both. Can we please resume either the trial or be billed for Gsynch, for 12 licences I think it is.....

Please advise me at your earliest convenience our next course of action and indeed, your own - thanks and apologies in advance for any confusion.

  1. chad member avatar

    Chad Hutchins Verified Purchase

    7 years ago

    Hello, the SugarChimp folks cannot answer this question so I'm chiming in here from the SugarOutfitters side.

    It appears someone from your team, Rolustech or Portable Solution team cancelled the free trial. All they need to do is start another free trial and use the new provided key. Once this happens, the product will start to work again.

    Thanks! Chad

    • Jo.Dehavilland member avatar


      7 years ago

      Hi Chad, speedy service as usual! So, how do I start a new trial and get a new key?

  2. Jo.Dehavilland member avatar


    7 years ago

    Oh yeah, I posted this in the wrong place if you hadnt noticed!! I did repost in the right place not long after

    • chad member avatar

      Chad Hutchins Verified Purchase

      7 years ago

      It's all good. It looks like you were able to start another trial. Let Rolustech know if you need anything else. Thanks and have a good one!

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