SugarChimp

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#1177 - Integration not working

Closed Bug? created by Ausfilm 9 years ago

HI,

My sugarchimp integration does not seem to be working - the sync updates from my target lists are not updating to the correct information in mailchimp and I cannot access any of the Sugarchimp Configuration, Field Mapping or Health Status in the admin section of Sugar. When i try and click on them it comes up with this message:

Data not available. Page does not exist.

Our sugar system has just updated to 7.5 do not know if this may have affected then intergration.

Can you please advise on a course of action.

Thanks, Caroline

Fanatical Labs Provider Affiliate
9 years ago

Hi Caroline, sorry for the issues. This sounds exactly like an issue you would see after getting upgraded to 7.5.

All you should need to do is download the latest package of SugarChimp and re-install it through Admin > Module Loader. There's no need to uninstall the old version. https://www.sugaroutfitters.com/orders

Let me know if this does the trick. Thanks!

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Ausfilm
9 years ago

HI,

I have re installed the new version your linked me to - though it is still coming up with the same message even after i have re validated the licence key.

Thanks, Caroline

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- Fanatical Labs Provider Affiliate
  9 years ago
  
  I still show you are on an old version of SugarChimp. I'm going to need to take a closer look at this for you.
  
  Let's move this conversation to email for now. Be looking for an email from us. Thanks!
  
  reply
Fanatical Labs Provider Affiliate
9 years ago

Just following up here and closing out the case... We found that the issue was indeed related to a SugarCRM upgrade issue. Sugar was able to resolve the issue on their end and now SugarChimp is working well.

Let me know if you need anything else. Thanks!

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