by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#1113 - Incomplete installation

Closed Installation created by casey.glasgow 8 years ago

Hi, I just updated my Sugar install to 6.5.16 to install SugarChimp, and the install seemed to go fine, but it got to 100% and never redirected me like the page indicated it would. I looked into this and found it is because the server does not have PHP 5.3. I am working on updating that, but in the mean time, I think the half-completed install is causing problems with contacts in sugar. Whenever I try to save an edit to a contact, it send me to a blank page, and navigating back to that contact shows no changes saved. I see the SugarChimp section on the admin page in Sugar, but all the links lead to blank pages. I would like to uninstall SugarChimp until updating PHP, but it does not show under the Installed Modules section of the Module loader. Any help removing SugarChimp or fixing the problems with contacts would be much appreciated.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    8 years ago

    Hi Casey, sorry to hear that. I'm guessing the SugarChimp logic hooks are what are causing the issue. You should be able to manually edit a few files to get around this until you can get php 5.3 running.

    Find the following files:

    custom/modules/Accounts/logic_hooks.php custom/modules/Leads/logic_hooks.php custom/modules/Contacts/logic_hooks.php custom/modules/Prospects/logic_hooks.php custom/modules/ProspectLists/logic_hooks.php

    There will be a few lines in each file that look something like this:

    $hook_array['before_save'][] = Array(50, 'SugarChimp', 'modules/SugarChimp/includes/classes/SugarChimp/LogicHook.php','SugarChimp_LogicHook', 'PersonUpdateBeforeSave');

    You will want to comment out any line that contains 'SugarChimp'. You can do that by placing two forward slashes in front of each of those lines like so:

    // $hook_array['before_save'][] = Array(50, 'SugarChimp', 'modules/SugarChimp/includes/classes/SugarChimp/LogicHook.php','SugarChimp_LogicHook', 'PersonUpdateBeforeSave');

    Do that to each line and hit save. Once you do that for each file, try editing your contact again and see if it solves the issue for now.

    You may also want to go to Admin > Schedulers > SugarChimp and disable the SugarChimp scheduler.


  2. casey.glasgow member avatar


    8 years ago

    Thanks! After commenting those lines out, saving contacts works again!

    Going to Admin > Scheduler is empty below the top nav bar, but that may be an issue from the PHP version. I'm not too concerned since everything else is working.\

    Thanks Again!

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      8 years ago

      Good to hear! You're probably right on the schedulers.

      Let us know if you have any questions as you start to use the product. Thanks!

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