by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#1089 - Licence key not validating

Closed Installation created by nicolefavretto 4 years ago

I have tried to add my Professional licence key to Sugar CRM, however says its not valid? Thank you.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 years ago

    Hi Nicole, have you installed the Professional package yet? You'll need to install it over the Basic edition to use the new Professional license key that you have issues.

    Also, I'm working on responding to your email now :) Thanks!

    • nicolefavretto member avatar

      nicolefavretto

      4 years ago

      I only have the Professional trial? How do I install it over the Basic edition?
      Thank you!

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      4 years ago

      You have the Basic edition from back in September. You can see it on your orders page https://www.sugaroutfitters.com/orders if you click on Order 3140 towards the bottom.

      To install the Professional version, download the SugarChimp-7.1.4-professional-for-Sugar7.zip package and install it by going to Admin > Module Loader. After you install it and the license page comes up, put in the new license key provided on order 4084 (starts with 5a108...)

      You're done after that. The detailed installation guide can be found here, but you've been using SugarChimp in the past so everything else should all be setup: https://www.sugaroutfitters.com/docs/SugarChimp/user-guide

      Let me know how this goes. Thanks!

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 years ago

    Hi Nicole, it looks like you were able to get the professional edition installed and validating.

    I'm going to close this case for now, but definitely let me know if you have any questions as you try it out.

    Thanks!

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