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#1058 - Sugar Workflow not activated when new record created in Sugar from MailChimp

Closed General Question created by FibreCRM Verified Purchase 4 years ago

We have workflows set up in Sugar which send email to the new Lead when it is inserted into Sugar. When a CRM user manually adds a new Lead to the system the workflow works however when the lead is created through SugarChimp the workflow is not initiated. Is this a known limitation of SugarChimp or a possible issue with our implementation. Please advise the former before I investigate the latter. Thanks

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 years ago

    The intention is that it would work as expected and the workflows would fire when SugarChimp creates the records. We do things the 'Sugar way' so I would expect that to work.

    Let me investigate a bit and let you know what I find. Thanks!

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 years ago

    Following up here, sorry for the slow response.

    I'm showing that all logic hooks are firing as expected when a new contacted is added on the MailChimp side. Here is the order of the logic hooks as they occurred. I set up some test hooks to log at the global logic hook level and module level:

    Global webhook fired for module Users for event after_retrieve
    Global webhook fired for module SugarFeed for event before_save
    Global webhook fired for module SugarFeed for event after_save
    Contact webhook fired for module Contacts for event before_save
    Global webhook fired for module Contacts for event before_save
    Contact webhook fired for module Contacts for event after_save
    Global webhook fired for module Contacts for event after_save
    ProspectList webhook fired for module ProspectLists for event after_retrieve
    Global webhook fired for module ProspectLists for event after_retrieve
    ProspectList webhook fired for module ProspectLists for event before_relationship_add
    Global webhook fired for module ProspectLists for event before_relationship_add
    Contact webhook fired for module Contacts for event before_relationship_add
    Global webhook fired for module Contacts for event before_relationship_add
    ProspectList webhook fired for module ProspectLists for event after_relationship_add
    Global webhook fired for module ProspectLists for event after_relationship_add
    Contact webhook fired for module Contacts for event after_relationship_add
    Global webhook fired for module Contacts for event after_relationship_add
    

    Maybe something else is going on? Were you able to figure out another reason?

    Thanks!

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 years ago

    Hello, I'm going to go ahead and close this case.

    Please leave a new comment or create new case if you have other questions about this. Thanks!

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