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#1021 - Errore in Sugarcrm Log
Hi - We're getting a lot of errors in our Sugarcrm Professional On-Demand system log for Sugarchimp. Is there a way to fix this. It's filling up our log.
Thanks, Kevin
Thu Dec 11 06:44:49 2014 [2697][150f0372-1ed4-877a-5cb5-530bbf4cb033][FATAL] Scheduler: Function process_manage_signups License validation fails Thu Dec 11 06:44:49 2014 [2697][150f0372-1ed4-877a-5cb5-530bbf4cb033][FATAL] Scheduler: Function process_manage_updates License validation fails Thu Dec 11 06:49:37 2014 [26870][150f0372-1ed4-877a-5cb5-530bbf4cb033][FATAL] Scheduler: Function process_sync_lists License validation fails Thu Dec 11 06:49:37 2014 [26870][150f0372-1ed4-877a-5cb5-530bbf4cb033][FATAL] Scheduler: Function process_manage_signups License validation fails Thu Dec 11 06:49:37 2014 [26870][150f0372-1ed4-877a-5cb5-530bbf4cb033][FATAL] Scheduler: Function process_manage_updates License validation fails Thu Dec 11 06:49:37 2014 [26870][150f0372-1ed4-877a-5cb5-530bbf4cb033][FATAL] Scheduler: Function process_sent_emails License validation fails Thu Dec 11 06:49:37 2014 [26870][150f0372-1ed4-877a-5cb5-530bbf4cb033][FATAL] Scheduler: Function process_opened_emails_and_unique_clicks License validation fails Thu Dec 11 06:49:37 2014 [26870][150f0372-1ed4-877a-5cb5-530bbf4cb033][FATAL] Scheduler: Function process_soft_bounces License validation fails Thu Dec 11 06:49:37 2014 [26870][150f0372-1ed4-877a-5cb5-530bbf4cb033][FATAL] Scheduler: Function process_hard_bounces License validation fails Thu Dec 11 06:49:37 2014 [26870][150f0372-1ed4-877a-5cb5-530bbf4cb033][FATAL] Scheduler: Function process_optout_emails License validation fails Thu Dec 11 06:54:24 2014 [17276][150f0372-1ed4-877a-5cb5-530bbf4cb033][FATAL] Scheduler: Function process_sync_lists License validation fails Thu Dec 11 06:54:25 2014 [17276][150f0372-1ed4-877a-5cb5-530bbf4cb033][FATAL] Scheduler: Function process_manage_signups License validation fails Thu Dec 11 06:54:25 2014 [17276][150f0372-1ed4-877a-5cb5-530bbf4cb033][FATAL] Scheduler: Function process_manage_updates License validation fails Thu Dec 11 06:54:25 2014 [17276][150f0372-1ed4-877a-5cb5-530bbf4cb033][FATAL] Scheduler: Function process_sent_emails License validation fails Thu Dec 11 06:54:25 2014 [17276][150f0372-1ed4-877a-5cb5-530bbf4cb033][FATAL] Scheduler: Function process_opened_emails_and_unique_clicks License validation fails
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9 years ago
Hi Kevin, it looks like you're using a really old version of SugarChimp and your license is no longer validating. We'll need to get you the latest update and see why the license is failing to validate to stop the errors.
Do you have an original order id, email address or license key for this instance of SugarChimp? With this I'll be able to lookup your account and get it all sorted.
Thanks!
9 years ago
Hi - Thanks so much for the quick response. I'll have to check with the admin for the info. I should have it for you today. Thanks, Kevin
9 years ago
Happy to help! It should be pretty straightforward getting you all setup.
9 years ago
Hi Kevin, I'm going to close this case for now. Definitely let me know if you and your client need anything else. Thanks!