by 38 Elements

Essential solution to help you keep your SugarCRM data in perfect shape!

Primary source of problems with your SugarCRM data is duplicate entries that you are making while working. Eliminate those with advanced detection techniques and resolve them in few easy steps.

Includes a 30 day guarantee
Try it Now

By clicking you consent to share your profile with the developer

#3216 - Preview of deleted record(duplicate) does not load

Closed Bug? created by vijaynagarajan 5 years ago

Hi,

I auto merged two duplicates - and trying to preview the deleted (duplicate) record by clicking Preview on the Merge history dashlet. I keep seeing the message "Data is being retrieved...please wait" and goes on and on...

Please let me know how to make this work.

Regards, Vijay

  1. vijaynagarajan member avatar

    vijaynagarajan

    5 years ago

    SugarCRM Enterprise, Version 7.9.0.0 (Build 998)

    • eontek member avatar

      38 Elements Provider Affiliate

      5 years ago

      Hi Vijay,

      when we do auto merge of records we "soft" delete records. If in the mean time those records got permanently deleted from database (there is Sugar scheduler that does this) than you won't be able to see preview.

      Can you confirm this is not the case?

      Thank you!

    • vijaynagarajan member avatar

      vijaynagarajan

      5 years ago

      Hi,

      I checked within 10 minutes after auto merge completed meaning there is no chance of record being hard deleted by this time. Also shouldn't DeDupit show a message - record not found? As per the . documentation. lol you king forward for your quick response.

      Regards, Vijay

    • eontek member avatar

      38 Elements Provider Affiliate

      5 years ago

      Hi Vijay,

      someone from our team will be testing this out today. We will have an update for you by Thursday.

      Thank you!

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
Rating
  • "We tested DeDupit in a Sugar 9 enterprise on demand instance. Excellent and simple documentation. Manual as automated deduplication works perfectly." - sandraarango

    Read More Reviews