Essential solution to help you keep your SugarCRM data in perfect shape!
Primary source of problems with your SugarCRM data is duplicate entries that you are making while working. Eliminate those with advanced detection techniques and resolve them in few easy steps.
#3216 - Preview of deleted record(duplicate) does not load
Hi,
I auto merged two duplicates - and trying to preview the deleted (duplicate) record by clicking Preview on the Merge history dashlet. I keep seeing the message "Data is being retrieved...please wait" and goes on and on...
Please let me know how to make this work.
Regards, Vijay
6 years ago
SugarCRM Enterprise, Version 7.9.0.0 (Build 998)
6 years ago
Hi Vijay,
when we do auto merge of records we "soft" delete records. If in the mean time those records got permanently deleted from database (there is Sugar scheduler that does this) than you won't be able to see preview.
Can you confirm this is not the case?
Thank you!
6 years ago
Hi,
I checked within 10 minutes after auto merge completed meaning there is no chance of record being hard deleted by this time. Also shouldn't DeDupit show a message - record not found? As per the . documentation. lol you king forward for your quick response.
Regards, Vijay
6 years ago
Hi Vijay,
someone from our team will be testing this out today. We will have an update for you by Thursday.
Thank you!