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#3097 - Slow to Load and HTTP: 500 Internal Several Error

Closed Bug? created by bpierce 5 years ago

When I add either DeDupit dashlets the page crashes.

  1. bpierce member avatar

    bpierce

    5 years ago

    Error.JPG

  2. eontek member avatar

    38 Elements Provider Affiliate

    5 years ago

    Hello,

    thank you for using DeDupit. To assist you better can you please provide us with following information:

    What version of DeDupit module are you using ?

    What Sugar version are you using?

    Have you done Rebuild and Repair from Admin section of your Sugar?

    What other modules you have installed in Sugar?

  3. bpierce member avatar

    bpierce

    5 years ago

    DeDupit Version: 4.0.3 Sugar Version: version 7.8.2.0 I have not done a rebuild and repair. The dedupit-user-guide said it was automatically. We have these modules installed in Sugar: Modules.JPG

    • eontek member avatar

      38 Elements Provider Affiliate

      5 years ago

      Thank you,

      please remove 4.0.3 version and install 4.0.4 version which has been published recently.

      Even though Repair and Rebuild is done after install it is strongly recommended that same is executed by user after each module installation.

      Please let me know if you continue to have issues after installing 4.0.4

  4. bpierce member avatar

    bpierce

    5 years ago

    The problem is still happening with the new version and after the repair and rebuild.

  5. eontek member avatar

    38 Elements Provider Affiliate

    5 years ago

    Not a problem.

    Can you please send us your contact details at office@eontek.co so that we can schedule web meeting session to screen share and assist you further.

    Please include: Full Name Phone Location Preferred meeting time Is your Sugar hosted ondemand?

    Looking forward to your email,

  6. bpierce member avatar

    bpierce

    5 years ago

    I sent the email.

  7. bpierce member avatar

    bpierce

    5 years ago

    Issue resolved. You can close this case. DeDupit dashlets DO NOT go on the home screen :)

    Thank you!

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  • "We tested DeDupit in a Sugar 9 enterprise on demand instance. Excellent and simple documentation. Manual as automated deduplication works perfectly." - sandraarango

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