by simplesaas

This dashboard helps SugarCRM admins to view and download missing data across key modules instantly. It helps them saving bucket loads of effort and time each month which they would spend otherwise in building Sugar reports and manual analysis.

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#3611 - Unable to access configuration page

Closed Installation created by ITS4U 4 years ago

Dear team, I'm trying to evaluate your module on the SugarCRM demo portal. I downloaded vers 1.0 for 7.8 and above and deployed it on our 7.9.0 test instance. The installation suceeded apparently but if I click on the DQA link in the admin menu I get the following message :

Data not available Page does not exist or you do not have permission to access this page. Please try again. If the error persists, please contact your Sugar Administrator. Go back to previous page.

I am logged in as an admin.

Any idea of what is causing the issue? Thanks in advance, Damien

  1. simplesaas member avatar

    simplesaas Provider

    4 years ago

    Hi Damien,

    If you have successfully completed installing the add-on as instructed in the installation page, please confirm; 1) if you have validated the license key found on "Purchases" section of your SugarOutfitters account, through "License Configuration" section in your Sugar Admin module, 2) If the above step is done, then clear browser cache and login again into your SugarCRM account

    Installation page: https://www.sugaroutfitters.com/docs/DataQualityAnalyzer/easy-installation

    Please also note that even after all these steps are done as required, it would take a few minutes for the Add-on to sync with your Sugar database, depending on the size of your DB.

    If the issue persists even after these steps, please feel free to let us know.

    Regards, Support Team Simple SaaS Solutions

    • ITs4U member avatar

      ITS4U

      4 years ago

      Hello Ahh the famous browser cache :) Works now, thank you!

  2. simplesaas member avatar

    simplesaas Provider

    4 years ago

    Thanks for updating us :)

    Feel free to let us know if you need any further assistance in this regard.

    Regards, Support Team Simple SaaS Solutions

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